Sr Process Coordinator

Requisition Number: 184749

Position Title: Lead HRC Coordinator

External Description:

This role requires you to work onsite from Bogotá, Colombia.

The People Services team’s vision is to power an extraordinary candidate experience and employee experience that energizes EA’s talent through strategic programs. The team designs and deploys critical HR infrastructure support, and creates shared operational support for PE teams in service to scaling. This team manages all high-visibility projects for the People Experience function and executes core talent programs. Come work with a team dedicated to encouraging diversity, inclusion, talent fluidity and a culture where people can do their best work.

EA is expanding and we need you! We are looking for a Senior HR Coordinator  to partner with a local Practices Manager, and a global People Services team. This is a unique opportunity for you to be our local contact for operations support. The Senior HR Coordinator will help ensure the efficient functioning of our operations in South America. Reporting to the Process Senior Manager, People Services, you will work with our team to help ensure our HR programs, operational processes, employee support, systems support, and data management processes are streamlined and efficient. You will have experience working with and supporting a global PE team and will be as passionate as we are about process improvement and systems!

Responsibilities

• Respond to routine inquiries from PE and employees and serve as a subject matter expert and point of escalation.
• Support new hires, with pre hire, Day 1 and ongoing local support activities. 
• Implement, supports and assists program deployment with accuracy & consistency
• Collaborate with subject matter experts (COE teams) to refine program execution.
• May provide input for redesign of programs related to: operational response events, and related execution across systems, operations, and operational components of pay, stock, benefits, hires, exits, mobility, and business events.
• May contribute to development and systematization of best practices through the creation of playbooks for PE users, including BPs, PPs and COEs, placing PE, Manager and Employee experiences at the center of design and deployment of work.
• Meet compliance requirements and manage multiple PE-related administrative tasks to support the People Services team.
• Work within the ServiceNow ticketing system to help with employee queries, ensuring these are closed within set Service level agreements.
• Create knowledge articles on processes to serve as guides for others.
• Respond to Workday transactions, providing support and troubleshooting on tasks.
• Work with the team to review existing processes and to support modifications to better suit the changes in the company and the market.

Qualifications

• Bachelor's or equivalent degree in a relevant field combined with + 5 year progressive experience in international HR generalist, HR center of excellence experience or similar
• Demonstrated local knowledge of HR requirements, HR best practices, HR administration, and the ability to support the operations of these practices locally
• Project management skills, able to coordinate simultaneusly projects.
• Proficient in basic data reporting, with Excel (can maintain complex spreadsheets)
• Proficiency in office productivity tools and systems (ServiceNow, Workday)
• A team player and exhibits “customer-first” thinking.
• Excellent written and verbal communication/ fluency skills both English and Spanish required

EA Bogota Benefits

• Health Benefits - Medical insurance, dental insurance, life insurance, global fitness benefit ($500 USD per year), and mental wellbeing plan.
• Financial Benefits - Competitive salaries and employee stock purchase plan
• Professional Development - Training and development programs, opportunities for career advancement and tuition reimbursement
• Work-Life Balance - 15 vacation days, paid holiday closure and paid sick leave
• Meaningful Work - Opportunity to directly contribute to the development of EA titles
• Additional Perks - Meal card ($400,000 COP per month), game credits and console reimbursement program
• Work Environment - New office space in the heart of Salitre, inclusive work culture and supportive team environment …and more!

We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with video games and so much more!

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Community / Marketing Title: Sr Process Coordinator

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText:

Days Open: 67

Can this position be remote?: 0

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.