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Director, Technical Operations

Location: Toronto, ON, Canada

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Requisition Number: 184444

Position Title: Director, Operations

External Description:

Director, Technology Operations - Player and Quality Insights (PQI)

At Electronic Arts, we exist to inspire the world to play. We create amazing experiences for our players everywhere and we consider our players' experiences first in everything we do.

We are looking for a dynamic and experienced Director of Technology Operations to join our globally distributed team, with options for on-site, remote or hybrid work in Canada. Reporting to the Head of Engineering, you will drive day-to-day engineering value streams, lead multiple teams, and collaborate across key technical initiatives for Player & Quality Insights.

Responsibilities

  • You will partner with internal stakeholders to track progress, communicate updates, and ensure alignment with strategic initiatives across EA, while monitoring value stream metrics for health and improvement opportunities.

  • Provide oversight to all value streams, ensuring alignment between the Business and PQI-Tech.

  • Lead collaborative and detailed delivery cycles and large initiative planning, integrating product/engineering requirements with EA goals.

  • Coordinate multiple managers and technical personnel throughout all project phases, from initial discovery through to development and release.

  • Collaborate with Technical Project Managers (TPMs) to report project status and results, fostering a culture of accountability and transparency.

  • Drive a strategic narrative on long-term strategy roadmap, focused outcomes and value to track progress, drive accountability, and foster awareness.

  • Oversee long-term planning and resource allocation processes for PQI's infrastructure.

  • Act as a thought partner with cross-functional teams across the business and EA, creating accountability for delivering outcomes.

  • Partner with PQI-Operations to manage headcount, risk assessment, forecast, and budget.

  • Coach Agile practices to ensure adoption of best practices from the top down.

  • Instil a culture of continuous improvement by promoting experimentation, feedback loops, and reflection.

  • Communicate Agile principles, scrum practices, and the operating model across the PQI-Tech team.

Qualifications

  • You bring 8+ years in Agile leadership and product delivery specifically with the application of agile, product and project management principles, practices and theory

  • You have extensive experience in coaching, mentoring, and empowering agile teams

  • You have a deep understanding of both operational and technological principles.

  • Experience in driving strategic initiatives and aligning teams towards common goals.

  • Strong change management, with the ability to inspire and motivate teams towards a shared vision

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Community / Marketing Title: Director, Technical Operations

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 47

Can this position be remote?: 0

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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