Endpoint Engineer

Requisition Number: 181947

Position Title: Associate Systems Engineer I

External Description:

Electronic Arts Information Technology (EAIT) group keeps our employees and business operations connected  globally. As a digital entertainment company, EA’s enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. We bring creative technology services to each one of these areas, keeping everyone creative, collaborative and productive. Our team ensures better play across all of EA and needs your help to do that.

Responsibilities:

• You will provide daily technical support to EA studios on endpoints including Windows and Mac desktops, laptops and mobile devices.  
• Support latest game consoles and meeting rooms technologies.
• Deploy and support operating systems and client software, including Windows, macOS, Office 365, game development software using MDT, MS Intune, Jamf or Tanium, Filers.
• Participe/manage in local IT projects, and deliver global/regional IT projects in the sites.
• Follow EAIT processes to perform change, incident/problem, and configuration management tasks.
• Purchase IT hardware/software for the studio, manage and track IT assets.
• Support studio employees hybrid work models.
• Develop relationships and communicate with business teams and studios.
• You will report to Madrid’s Site IT Manager.

Qualifications:

• 2+ years of experience in an IT support role
• We are looking for candidates with experience supporting and troubleshooting endpoints, game consoles and meeting room technologies including Windows Workstation OS, macOS, Zoom, Slack, Google Drive and Office 365 suite.
• Experience working with Active Directory, MS Intune, Jamf, Windows Server, basic network services like DNS, DHCP.
• Basic scripting skill to develop automation scripts using powershell/Python.
• Solid problem-solving and troubleshooting skills.
• Good written and spoken English skills, being global teams.
• Customer-centric mindset, knowing how to respond appropriately in challenging situations.
• Passionate to grow in IT tech areas and willing to take challenges.

City:

State:

Community / Marketing Title: Endpoint Engineer

Company Profile:

Electronic Arts Inc.は、インタラクティブ・エンターテイメント・ソフトウェアの世界的大手企業です。 EAは、インターネットに接続されたコンソール、パソコン、携帯電話、タブレットに対してゲーム、コンテンツおよびオンラインサービスを提供しています。

EEOText:

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support a balanced life with paid time off and new parent leave, plus free games and so much more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 35

Can this position be remote?: 0

EEO Employer Verbiage:

EAは雇用機会を均等に提供します。 雇用に関する決定を下す際は、人種、肌の色、国籍、出身国、出身民族、身体的性別、社会/文化/心理的性別、性別自認または性別表現、性的指向、年齢、遺伝情報、宗教、身体障害、病状、妊娠、婚姻状況、家族状況、軍役経験の有無は考慮されません。 さらにEAでは、身体に障害のある方々のために、適用法令によって定められた職場環境を整えることも行っています。