Release and Preservation Management Lead

Requisition Number: 166594

Position Title: DM

External Description:

Electronic Arts Inc. is a global leader in interactive entertainment. We develop and deliver games, content and online services across platforms. We have a broad portfolio of brands that span the most popular genres.

We exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We immerse our employees into an inclusive culture and provide opportunities for learning and leading that allow our employees to do the most impactful and rewarding work of their careers.

EA IT

The Information Technology group (EAIT) works as a global team to empower EA's employees and business operations to be creative, collaborative, and productive. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Our mission is to bring creative technology services to each of these areas, working across the company to "ensure better play."

 Summary of the Role:

RPM provides secure transfer of game builds to all EA global locations/employees and archives games for potential remastering. Reporting to our RPM Service Manager, our next RPM Service Lead is our team's Customer Success Manager for all EA Titles and partners to those Titles. The Service Lead will:

• Coordinate the release and archival of all Titles.
• Communicate new features to Titles to make their Service usage more efficient; communicate Titles' new feature requests back to RPM to improve our Services.
• Lead Title and partner Service Reviews to ensure effective Service usage.

 Key Responsibilities:

• You will lead all phases of a project development lifecycle as it pertains to our Service.
• You will operate as the lead contact/advocate for all matters specific to RPM customers. Helping with high impact requests or issue escalations.
• You will develop a Trusted Advisor relationship with customers, partners and executive sponsors.
• You will share progress reports on monthly/quarterly projects to all partners.
• You will forecast and track customer metrics and deliverables.
• You will conduct Service Reviews to evaluate customer demands and Service usage; determine types of Services satisfying customer needs and the RPM's goals.
• You will oversee all customer communications, conflict resolution, and compliance of customer deliverables and goals.You will work in internal projects to improve our Service effectiveness.
• You will engage on overall RPM Service roadmaps.
• You will meet with senior management to update and discuss RPM topics and customer strategy.

 Job Qualifications:

• 3 years of IT Service/Customer Success/Account Management experience.
• Interest in Strategic Consulting.
• Experience impacting at all levels of the organization, including executive and C-level.
• You will work with us in tight and changing timelines.
• You will need project management skills, including setting and reviewing schedule, performance and financial targets for the project, but also identifying risks and solving conflicts.
• You have technical competence, experience working across multiple platforms and a variety of technologies in a large globally dispersed enterprise environment.

 Join us in driving the next revolution in games.

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Community / Marketing Title: Release and Preservation Management Lead

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 53

Can this position be remote?: 1

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.