Release and Preservation Management Lead

Requisition Number: 166594

Position Title: DM

External Description:

Electronic Arts Inc. is a global leader in interactive entertainment. We develop and deliver games, content and online services across platforms. We have a broad portfolio of brands that span the most popular genres.

We exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We immerse our employees into an inclusive culture and provide opportunities for learning and leading that allow our employees to do the most impactful and rewarding work of their careers.

EA IT

The Information Technology group (EAIT) works as a global team to empower EA's employees and business operations to be creative, collaborative, and productive. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Our mission is to bring creative technology services to each of these areas, working across the company to "ensure better play."

 Summary of the Role:

RPM provides secure transfer of game builds to all EA global locations/employees and archives games for potential remastering. Reporting to our RPM Service Manager, our next RPM Service Lead is our team's Customer Success Manager for all EA Titles and partners to those Titles. The Service Lead will:

• Coordinate the release and archival of all Titles.
• Communicate new features to Titles to make their Service usage more efficient; communicate Titles' new feature requests back to RPM to improve our Services.
• Lead Title and partner Service Reviews to ensure effective Service usage.

 Key Responsibilities:

• You will lead all phases of a project development lifecycle as it pertains to our Service.
• You will operate as the lead contact/advocate for all matters specific to RPM customers. Helping with high impact requests or issue escalations.
• You will develop a Trusted Advisor relationship with customers, partners and executive sponsors.
• You will share progress reports on monthly/quarterly projects to all partners.
• You will forecast and track customer metrics and deliverables.
• You will conduct Service Reviews to evaluate customer demands and Service usage; determine types of Services satisfying customer needs and the RPM's goals.
• You will oversee all customer communications, conflict resolution, and compliance of customer deliverables and goals.You will work in internal projects to improve our Service effectiveness.
• You will engage on overall RPM Service roadmaps.
• You will meet with senior management to update and discuss RPM topics and customer strategy.

 Job Qualifications:

• 3 years of IT Service/Customer Success/Account Management experience.
• Interest in Strategic Consulting.
• Experience impacting at all levels of the organization, including executive and C-level.
• You will work with us in tight and changing timelines.
• You will need project management skills, including setting and reviewing schedule, performance and financial targets for the project, but also identifying risks and solving conflicts.
• You have technical competence, experience working across multiple platforms and a variety of technologies in a large globally dispersed enterprise environment.

 Join us in driving the next revolution in games.

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Community / Marketing Title: Release and Preservation Management Lead

Company Profile:

Electronic Arts Inc. es una empresa de software de entretenimiento interactivo líder a nivel mundial. EA distribuye juegos, contenido y servicios en línea para consolas, ordenadores personales, teléfonos móviles y tabletas conectados a Internet.

EEOText: Acerca de EA En Electronic Arts, nuestro objetivo es inspirar al mundo para que juegue. Creamos experiencias de juego nuevas y extraordinarias para nuestros millones de jugadores de todo el mundo, mediante la unión de personas con talento que combinan creatividad, innovación y pasión. Sabemos que nuestro punto fuerte es la diversidad de nuestra gente. Sumergimos a nuestros empleados en una cultura inclusiva y proporcionamos oportunidades de aprendizaje y liderazgo para que realicen el trabajo más impactante y gratificante de sus carreras. Nuestros empleados son lo más importante. Ofrecemos paquetes de prestaciones completos que se centran en la salud y el bienestar para respaldar tus necesidades y ayudarte a equilibrar carrera y vida personal. Ofrecemos acceso a unos entornos de trabajo dinámicos y de colaboración, oportunidades para conectarnos y contribuir mediante los grupos de recursos de empleados, así como apoyo para una vida equilibrada con días libres pagados, bajas de maternidad y paternidad, además de videojuegos gratuitos y mucho más. Electronic Arts ofrece igualdad de oportunidades. Nuestras decisiones de empleo se hacen independientemente de raza, color, nacionalidad, ascendencia, sexo, género, identidad o expresión de género, orientación sexual, edad, información genética, religión, discapacidad, condición médica, embarazo o estado civil, familiar o de veterano, o de cualquier otra característica protegida por ley. Electronic Arts también lleva a cabo ajustes de espacios de trabajo para individuos cualificados con discapacidades, de acuerdo con la legislación aplicable.

Days Open: 53

Can this position be remote?: 1

EEO Employer Verbiage:

EA ofrece igualdad de oportunidades. Nuestras decisiones de empleo se hacen independientemente de raza, color, nacionalidad, ascendencia, sexo, género, identidad o expresión de género, orientación sexual, edad, información genética, religión, discapacidad, condición médica, embarazo o estado civil, familiar o de veterano. EA también lleva a cabo ajustes de espacios de trabajo para individuos cualificados con discapacidades, de acuerdo con la ley aplicable.