Fraud Risk Research Lead

Requisition Number: 166356

Position Title: BM&O Lead I

External Description:

Fraud Risk Research Lead Electronic Arts Inc. is a global leader in interactive entertainment. EA delivers games, content and online services across platforms. We have a broad portfolio of brands that span the most popular genres. Fraud Risk Research Lead – World Wide Customer Experience As a Fraud Risk Research Lead within WWCE, you will help support the business through data analysis. You will audit fraud trends and suspicious activity across WWCE data sources with the goal of identifying risks, gaps and opportunities in operational practices. You are a sharp, curious, and analytical person who has a passion for diving into data to solve problems. You will use findings to produce actions, and create detailed reporting to recommend processes or actions to reduce impacts or guide improvements. You will report to the Player Protection Manager. You will be part of EA's Worldwide Customer Experience organization (WWCE). The Customer Experience organization strives to make EA known for taking care of its players. We're players taking care of players and people talking to people – whenever, wherever, and however they need us. We are looking for people who can make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself. Responsibilities: • Identification and investigation of fraudulent activities. • Evaluate discoveries and draft clear/concise investigative reports. • In-depth research of existing data, telemetry, and documentation to identify patterns, trends and outliers. • Understand WWCE/EA fraud, risk, and security remediation requirements. • Creation and presentation of summarized outcomes, that tell a story and influence partners. • Proactive & autonomous follow-up on tasks, tracking actions and progress, along with providing detailed reporting. • Maintain quality standards in delivery and execution of tasks. • Accomplish reviews and audits in an impartial and unbiased manner. • Stay current on fraud trends and risk management best practices. • Support the Fraud Risk Analysts by delivering relevant opportunities, informed by data and trend analysis. • Manage ad-hoc tasks and special projects. Qualifications: • A strong interest in investigations and problem solving along with the ability to consider alternative perspectives. • Exceptional and professional communication capabilities, both verbal and written, with the ability to concisely communicate complex issues. • Excellent problem solving, researching and documentation skills. • An inquisitive mindset that brings creative solutions for improving the player experience and reducing friction, while balancing the requirements for pragmatic risk tolerance. • Intermediate to advanced Microsoft Office skills. • Bachelor's degree in a related field. • Experience working with CRM solutions (like Salesforce); • 2 years customer support experience.

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Community / Marketing Title: Fraud Risk Research Lead

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 43

Can this position be remote?: 0

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.