Business Process Analyst

Requisition Number: 165334

Position Title: Project Manager II

External Description:

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team. We're looking for people to make great experiences for our players. People that will come to the office excited to work and have some fun. We celebrate diversity and inclusion by making this a place where you can come to work and be yourself. And aim to create great experiences for our employees as often as our players.

We are hiring for a Business Process Analyst for a 6-month contract, working remotely. You will be reporting to the Sr. Manager of Business Process Design out of our Austin location.

Responsibilities:

• Develop an understanding of EA's business and examine solutions holistically to understand the impact of changes to business processes.
• Participate in a Design Thinking culture in close collaboration with process owners and key stakeholders.
• Collaborate and build partnership with team members across WWCE, understanding their needs and delivering analysis that leads to business process improvements.
• Document current and to-be states, performing gap analysis and identifying areas for improvement, including assessing and communicating the impact of the proposed solutions on our organization.
• Communicate and report on work with a focus on what we are learning, providing in-depth expertise or a high-level summary adjusting for your audience.
• Use data sources across the organization and ensure teams you support are able to use your analysis to make decisions.
• Use tools to capture and visualize operating models, business processes, workflows, and feedback.
• Consolidate research findings into a cohesive presentation that tells the user story and provides applicable recommendations to the process owner.
• Co-lead workshops with process owners to propose the most viable solution for a given problem.

• You'll need experience wearing these hats:
• Design Thinking - You're passionate about human-centered design and know how to use it and advocate for it in your work.
• Customer Advocate – You'll know what our teams need and aim to achieve it through operational improvements.
• Creative – You'll identify opportunities, look for technology solutions, and put EA at the front of excellent customer service.

Qualifications:

• Bachelor's degree or equivalent experience in process design, user experience design, or service design.
• Analytical background with demonstrated problem solving skills.
• Experience creating user stories, workflow diagrams, and process maps.
• Experience identifying areas for improvement and developing solutions to issues that vary in scope and complexity.
• Outstanding communication and storytelling skills.
• Proficiency in multiple media for storytelling while grounding storytelling in research.

City:

State:

Community / Marketing Title: Business Process Analyst

Company Profile:

Electronic Arts Inc.は、インタラクティブ・エンターテイメント・ソフトウェアの世界的大手企業です。 EAは、インターネットに接続されたコンソール、パソコン、携帯電話、タブレットに対してゲーム、コンテンツおよびオンラインサービスを提供しています。

EEOText: EAは雇用機会を均等に提供します。 雇用に関する決定を下す際は、人種、肌の色、国籍、出身国、出身民族、身体的性別、社会/文化/心理的性別、性別自認または性別表現、性的指向、年齢、遺伝情報、宗教、身体障害、病状、妊娠、婚姻状況、家族状況、軍役経験の有無、および法律で保護されたその他のあらゆる状況は考慮されません。 また、犯罪歴のある人物の雇用も、募集要項を満たす応募者の場合は適用法令に従って検討します。 さらにEAでは、身体に障害のある方々のために、適用法令によって定められた職場環境を整えることも行っています。

Days Open: 63

Can this position be remote?: 1

EEO Employer Verbiage:

EAは雇用機会を均等に提供します。 雇用に関する決定を下す際は、人種、肌の色、国籍、出身国、出身民族、身体的性別、社会/文化/心理的性別、性別自認または性別表現、性的指向、年齢、遺伝情報、宗教、身体障害、病状、妊娠、婚姻状況、家族状況、軍役経験の有無は考慮されません。 さらにEAでは、身体に障害のある方々のために、適用法令によって定められた職場環境を整えることも行っています。