Senior Community Manager

Requisition Number: 164216

Position Title: Sr Community Engagement Strategist

External Description:

Role: Senior Community Manager

Location: North America - Remote

EA is looking for an experienced Community and Social Media Manager to act as the brand ambassador for Pogo (an EA studio) across a variety of communities and social media platforms. Under the direction of the Platform Lead, you will develop the community and social media strategy for Pogo.

About Pogo

Pogo has been the leader for online casual games since 1998. We are the ultimate online community to play free casual games, including classic card and board games, modern puzzle and match games, plus great original content. Our unique subscription service provides countless hours of fun to millions of Pogo fans, and we are determined to grow that fanbase even bigger.

About the role

You will be embedded with the product team but will represent the perspective of marketing, and point of view of the user to build a meaningful community of advocates and product users. They will be essential to driving the strategic execution of multiple community engagement programs for games and experiences on the Pogo platform. You will be an advocate for the player internally; help establish, model, and reward behavior following the Pogo community standards; and empower advocates and community leaders. You will have a meaningful impact on the games and features we launch because of tight integration with the studio development team. We ask that you have experience in community management, social media content planning, and storytelling. Our ideal candidate is analytical, creative, and most importantly loves working with and evangelizing with players.

Responsibilities:

• Develop Community Engagement Programs. Identify new community growth and engagement opportunities.
• Develop the community management strategy in collaboration with the leads of Platform, live services, and Games.
• Create content – including editorial posts, polls, contests – to engage the community, create fans, and spread positive sentiments.
• Monitor, report, and own important community engagement performance metrics (e.g., reach, engagement, positive sentiments).
• Craft a social media strategy and grow Pogo's presence and communities on social media platforms including Instagram, Twitter, Facebook, YouTube, etc.
• Monitor, analyze, and report out content performance, effectiveness, and social sentiment, using data tools and insights to inform decisions.
• Pro-actively recommend enhancements to the strategic plans, escalate potential issues, deliver strategic feedback, and offer solutions to assist with problems.
• Maintain an ongoing content calendar for owned social channels providing visibility and transparency to Pogo team members.
• Develop creative briefs for social content and help coordinate their way through the asset production and approval processes.
• Develop and Scale Volunteers/Moderators into Ambassadors and Influencers Programs. Identify community leaders and empower them to contribute to the greater community more actively.
• Be the Voice of Pogo to the Players and champion the voice of the community to the Pogo Team and the Company.
• Be a liaison to the Customer Support Team and address the community's needs.
• Produce Best Practice Docs and Processes that can be distributed across the whole Community Team.

Qualifications:

• Bachelor's Degree in Marketing, Communications, English, or a related field.
• 5+ years of social media or community management experience for a digital publisher, developer, or entertainment brand.
• Demonstrates deep understanding of all established and emerging social channels, and audience growth tactics with proven ongoing engagement.
• Experienced with social listening tools to monitor and analyze content performance and social sentiment, using data to inform decisions and optimize performance.
• Excellent verbal and written skills with a portfolio of published professional work; ideally in multiple mediums including long-form and social media.
• Strategic thinker, able to present creative ideas on how to take our community efforts forward.
• Experience coordinating the creation and distribution of assets. Knowledge of creative dimension sizes and the different nuances of how they display on each platform.
• You will join a team of committed gamers and an engaged community, so an appetite for reading about, talking about, and playing games is appreciated.

 

 

 

 

 

 

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Community / Marketing Title: Senior Community Manager

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText: EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부, 또는 법으로 금지된 기타 요인을 고려하지 않고 결정됩니다. 또한, 해당 직책에 합당한 능력을 갖추고 있다면 범죄 기록이 있는 지원자도 관련 법률을 준수하는 방식으로 채용 여부를 고려합니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.

Days Open: 115

Can this position be remote?: 1

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.