Online Community Program Manager

Requisition Number: 158746

Position Title: Customer Experience Analyst II

External Description:

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

And we want you to join us! We’re hiring a Super User Program Manager for our Social and Community Forums.

You will be a part of EA’s Worldwide Customer Experience (WWCE) organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players helping players, people helping people – whenever, wherever, and however they need us!

The Super User Program Manager will work with our volunteer Super Users, provide mentorship to social and community team members, and partner with external teams to drive improvement and program growth. You will be a part of the Digital Channel Service Delivery team that encompasses EA community forums, social support, and the EA Help website.

So how does a Super User Program Manager make great experiences for players?

• oversee the daily management of the Super User program
• Work with our player communities and Super Users
• partner with legal and human resources to design a program that is in compliance with all local employment laws
• work with our marketing and studio teams to create giveaways and promotions to encourage community activity
• Track and report program performance
• make recommendations to the Director of Digital Service Delivery for areas of improvement
• participate in gaming events and community industry organizations for best practice sharing
• help our culture grow by experimenting and reflecting EA’s values.

If this role is for you, then you are:

• a multi-tasker extraordinaire –you can handle multiple things coming your way at the same time
• a critical thinker–you can identify process gaps and work across departments to find solutions
• a positive contributor–you have an upbeat personality and encourage your teammates 
• detail-oriented–you pay attention to the little things, have strong organizational skills, and always follow through
• motivational–you’re a leader who can motivate others.

If you’re interested you’ll need these skills or experiences:.

• An ability to implement change while maintaining your daily workload.
• Previous program management experience with a track record for completing tasks.
• Experience working in Community Forums management and communicating directly with the public.
• The ability to distribute work and adjust your team’s focus when unplanned events happen.
• Familiarity with social media, EA forums, and the EA support community (Answers HQ) are a plus.
• Can accomplish program targets and find improvement areas.

City:

State:

Community / Marketing Title: Online Community Program Manager

Company Profile:

Electronic Arts Inc.は、インタラクティブ・エンターテイメント・ソフトウェアの世界的大手企業です。 EAは、インターネットに接続されたコンソール、パソコン、携帯電話、タブレットに対してゲーム、コンテンツおよびオンラインサービスを提供しています。

EEOText: EAは雇用機会を均等に提供します。 雇用に関する決定を下す際は、人種、肌の色、国籍、出身国、出身民族、身体的性別、社会/文化/心理的性別、性別自認または性別表現、性的指向、年齢、遺伝情報、宗教、身体障害、病状、妊娠、婚姻状況、家族状況、軍役経験の有無、および法律で保護されたその他のあらゆる状況は考慮されません。 また、犯罪歴のある人物の雇用も、募集要項を満たす応募者の場合は適用法令に従って検討します。 さらにEAでは、身体に障害のある方々のために、適用法令によって定められた職場環境を整えることも行っています。

Days Open: 84

Can this position be remote?:

EEO Employer Verbiage:

EAは雇用機会を均等に提供します。 雇用に関する決定を下す際は、人種、肌の色、国籍、出身国、出身民族、身体的性別、社会/文化/心理的性別、性別自認または性別表現、性的指向、年齢、遺伝情報、宗教、身体障害、病状、妊娠、婚姻状況、家族状況、軍役経験の有無は考慮されません。 さらにEAでは、身体に障害のある方々のために、適用法令によって定められた職場環境を整えることも行っています。