Online Community Program Manager

Requisition Number: 158746

Position Title: Customer Experience Analyst II

External Description:

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

And we want you to join us! We’re hiring a Super User Program Manager for our Social and Community Forums.

You will be a part of EA’s Worldwide Customer Experience (WWCE) organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players helping players, people helping people – whenever, wherever, and however they need us!

The Super User Program Manager will work with our volunteer Super Users, provide mentorship to social and community team members, and partner with external teams to drive improvement and program growth. You will be a part of the Digital Channel Service Delivery team that encompasses EA community forums, social support, and the EA Help website.

So how does a Super User Program Manager make great experiences for players?

• oversee the daily management of the Super User program
• Work with our player communities and Super Users
• partner with legal and human resources to design a program that is in compliance with all local employment laws
• work with our marketing and studio teams to create giveaways and promotions to encourage community activity
• Track and report program performance
• make recommendations to the Director of Digital Service Delivery for areas of improvement
• participate in gaming events and community industry organizations for best practice sharing
• help our culture grow by experimenting and reflecting EA’s values.

If this role is for you, then you are:

• a multi-tasker extraordinaire –you can handle multiple things coming your way at the same time
• a critical thinker–you can identify process gaps and work across departments to find solutions
• a positive contributor–you have an upbeat personality and encourage your teammates 
• detail-oriented–you pay attention to the little things, have strong organizational skills, and always follow through
• motivational–you’re a leader who can motivate others.

If you’re interested you’ll need these skills or experiences:.

• An ability to implement change while maintaining your daily workload.
• Previous program management experience with a track record for completing tasks.
• Experience working in Community Forums management and communicating directly with the public.
• The ability to distribute work and adjust your team’s focus when unplanned events happen.
• Familiarity with social media, EA forums, and the EA support community (Answers HQ) are a plus.
• Can accomplish program targets and find improvement areas.

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Community / Marketing Title: Online Community Program Manager

Company Profile:

Electronic Arts Inc. 是全球领先的互动娱乐软件公司。 EA 提供适用于联网主机、个人电脑、手机和平板电脑的游戏、内容和在线服务。

EEOText: EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况、退伍军人身份或其他任何受法律保护的特征等因素的影响。 我们也会遵照相关法律，考虑雇佣带犯罪记录的合格申请者。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。

Days Open: 84

Can this position be remote?:

EEO Employer Verbiage:

EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况或退伍军人身份等因素的影响。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。