Community Engagement Specialist, NBA LIVE (Contractor)

Requisition Number: 155899

Position Title: Contingent

External Description:

The Community Engagement Team connects the voices of EA’s 300+ million players to our global game and strategy teams, facilitating healthy conversations with players and working together to build thriving communities. The NBA LIVE Community Engagement Specialist will work with the player community of one of the longest running sports video game franchises in the world. Reporting directly to the EA SPORTS Community Engagement Team Manager (Tiburon), the specialist will manage community engagement programs that build trust with our players, partner with social content influencers to build visibility for NBA LIVE and oversee multiple direct-to-player communications channels including blogs, Reddit and social channels. Passion is the fuel that drives our teams, and the successful candidate will take a love of basketball - matched with deep NBA LIVE franchise expertise, community management skills and strong social channel expertise - to deepen overall player engagement and sentiment for the franchise. 

 

This position has the following primary responsibilities:

• Lead studio communication platforms for the development team delivering consistent communication with players.
• Plan and execute regular feedback meetings with our players to discuss, survey and pressure test DEV concepts and marketing plans.
• Create appointment-setting branded content series that establishes consistent and transparent source of information to the community on a weekly basis.
• Report community sentiment and actionable feedback to the Development and MarCom teams on a weekly basis through high level quantitative and qualitative data.
• Lead NBA LIVE community KPI work, taking metrics and key learnings to ensure marketing content plans perform to the best of its ability.
• Create a systematic information advisory process to inform development and communication decision making.
• Oversee the partner strategy for moderation of official channels such as the forums, social media, and/or websites.
• Maintain a positive community reputation.

Qualifications

• Passion and Experience playing NBA LIVE and other sports games.
• 1-3 years’ experience working in online communities, social media, journalism, online marketing, or equivalent.
• Demonstrated writing, grammar, and content-creation skills (samples required)
• Strong knowledge of best practices for operating social channels (Facebook, Twitter, Instagram, etc).
• Excellent interpersonal, verbal communication, and presentation skills.
• Strategic and creative thinker with the ability to present new ideas effectively
• An aggressive, self-motivated, detail-oriented team player and quality driven
• Has strong problem solving skills. Must be able to keep focus on multiple tasks and effectively set priorities among projects
• Ability to objectively interpret customer/community feedback and make actionable recommendations
• Solid understanding of Live Service operations and Development.
• Bachelor Degree in Communications or Marketing a plus.

City:

State:

Community / Marketing Title: Community Engagement Specialist, NBA LIVE (Contractor)

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText: EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부, 또는 법으로 금지된 기타 요인을 고려하지 않고 결정됩니다. 또한, 해당 직책에 합당한 능력을 갖추고 있다면 범죄 기록이 있는 지원자도 관련 법률을 준수하는 방식으로 채용 여부를 고려합니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.

Days Open: 160

Can this position be remote?:

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.