IT Desktop Support Specialist (Contract)

Requisition Number: 155251

Position Title: Contingent

External Description:

IT Desktop Support Specialist

 

Duties             

• To provide quality support with a high degree of customer satisfaction, technical expertise, and timeliness.
• All support is provided in person and the Specialist must be comfortable communicating directly with all end users in a variety of business units such as Engineering, Marketing, HR, as well as Executive level users.  This is not a phone support or help desk role.
• Setup equipment for new hires and visiting staff.
• Retrieve equipment from Cubicles/Offices as needed.
• Provide problem resolution, configuration, and installation of PC hardware and peripherals, to include, but not limited to desktop PCs, laptops, and printers.
• Install, support, and troubleshoot a variety of software packages, including, but not limited to Windows 7, 8.1, 10, Mac OSX, MS Office Suite, Internet Browsers, Outlook, Mcafee, and various financial database applications.
• Lead and participate in team projects that enhance the quality or efficiency of support.
• Lead and assist other desktop staff in support of a major or complex product.
• Act as a liaison, working with software or hardware vendors to solve technical issues as needed.
• Provide documentation as needed for software instructions and projects.
• Asset management using industry standard tools.
• Provide responsive service for end-user problems, inquiries, and requests. Must work within established timelines for problem resolution.
• Image Desktop and Server systems using industry standard tools.

 

Skills             

• Strong client OS background including Windows 7, Windows 8.1, Windows 10, and Mac OSX.
• Knowledge of enterprise desktop and user administrative tools including Active Directory, SCCM, and McAfee Antivirus.
• Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
• Must be a self-starter with the ability to work under strict time constraints. Good time management skills.
• Excellent oral and written communication skills.
• Excellent analytical and problem-solving skills.
• Must have strong customer service skills.
• Ability to work with and support a diverse range of users with computer literacy skills ranging from the novice to the expert.
• Must have strong documentation skills.

City:

State:

Community / Marketing Title: IT Desktop Support Specialist (Contract)

Company Profile:

Electronic Arts Inc. este o companie de divertisment interactiv, lider la nivel mondial. EA oferă jocuri, conținut și servicii online pentru console conectate la Internet, calculatoare personale, telefoane mobile și tablete.

EEOText: EA este un angajator care oferă oportunități egale. Toate deciziile de angajare sunt luate fără a ține seama de rasă, culoare, origine națională, descendență, sex, identitate sau exprimare de gen, orientare sexuală, vârstă, informații genetice, religie, dizabilități, stare medicală, sarcină, stare civilă, statut familial, statut de veteran sau orice altă caracteristică protejată de lege. De asemenea, acceptăm și candidaturi calificate din partea persoanelor cu cazier, în conformitate cu legislația aplicabilă. De asemenea, EA oferă locuri de muncă pentru persoanele cu handicap calificate, conform legislației aplicabile.

Days Open: 20

Can this position be remote?:

EEO Employer Verbiage:

EA este un angajator care oferă oportunități egale. Toate deciziile de angajare sunt luate fără a ține seama de rasă, culoare, origine națională, descendență, sex, identitate sau exprimare de gen, orientare sexuală, vârstă, informații genetice, religie, dizabilități, stare medicală, sarcină, stare civilă, statut familial sau statut de veteran. De asemenea, EA oferă locuri de muncă pentru persoanele cu handicap calificate, conform legislației aplicabile.