IT Desktop Support Specialist (Contract)

Requisition Number: 155251

Position Title: Contingent

External Description:

IT Desktop Support Specialist

 

Duties             

• To provide quality support with a high degree of customer satisfaction, technical expertise, and timeliness.
• All support is provided in person and the Specialist must be comfortable communicating directly with all end users in a variety of business units such as Engineering, Marketing, HR, as well as Executive level users.  This is not a phone support or help desk role.
• Setup equipment for new hires and visiting staff.
• Retrieve equipment from Cubicles/Offices as needed.
• Provide problem resolution, configuration, and installation of PC hardware and peripherals, to include, but not limited to desktop PCs, laptops, and printers.
• Install, support, and troubleshoot a variety of software packages, including, but not limited to Windows 7, 8.1, 10, Mac OSX, MS Office Suite, Internet Browsers, Outlook, Mcafee, and various financial database applications.
• Lead and participate in team projects that enhance the quality or efficiency of support.
• Lead and assist other desktop staff in support of a major or complex product.
• Act as a liaison, working with software or hardware vendors to solve technical issues as needed.
• Provide documentation as needed for software instructions and projects.
• Asset management using industry standard tools.
• Provide responsive service for end-user problems, inquiries, and requests. Must work within established timelines for problem resolution.
• Image Desktop and Server systems using industry standard tools.

 

Skills             

• Strong client OS background including Windows 7, Windows 8.1, Windows 10, and Mac OSX.
• Knowledge of enterprise desktop and user administrative tools including Active Directory, SCCM, and McAfee Antivirus.
• Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
• Must be a self-starter with the ability to work under strict time constraints. Good time management skills.
• Excellent oral and written communication skills.
• Excellent analytical and problem-solving skills.
• Must have strong customer service skills.
• Ability to work with and support a diverse range of users with computer literacy skills ranging from the novice to the expert.
• Must have strong documentation skills.

City:

State:

Community / Marketing Title: IT Desktop Support Specialist (Contract)

Company Profile:

Electronic Arts Inc. è un'azienda di software di intrattenimento interattivo leader globale. EA offre giochi, contenuti e servizi online per console collegate ad internet, personal computer, cellulari e tablet.

EEOText: EA promuove le pari opportunità. Qualsiasi decisione di impiego viene fatta senza discriminazione di razza, colore, nazionalità, origini, sesso, genere, identità o espressione di genere, orientamento sessuale, età, informazione genetica, religione, invalidità, condizione medica, gravidanza, stato civile, stato familiare, anzianità o qualsiasi altra caratteristica protetta dalla legge. Considereremo anche i candidati qualificati con fedina penale sporca, in virtù delle leggi applicabili. EA rende accessibile il posto di lavoro per gli individui diversamente abili, come indicato dalla legge.

Days Open: 20

Can this position be remote?:

EEO Employer Verbiage:

EA promuove le pari opportunità. Qualsiasi decisione di impiego viene fatta senza discriminazione di razza, colore, nazionalità, origini, sesso, genere, identità o espressione di genere, orientamento sessuale, età, informazione genetica, religione, invalidità, condizione medica, gravidanza, stato civile, stato familiare o anzianità. EA rende accessibile il posto di lavoro per gli individui diversamente abili, come indicato dalla legge.