Network Operations Analyst Intern

Requisition Number: 152887

Position Title: Intern General

External Description:

EA is looking for a summer intern to help design, refine, and optimize enterprise-level workflows designed for dynamic content deployment across our portfolio of games and to the millions of players within our network.

This internship will be part of the Dynamic Omnichannel Messaging (DOM) team, a centralized, always-on, automated messaging program that drives acquisition, engagement and retention across EA’s portfolio of games and destinations. This role will primarily drive projects to improve the efficiency at which content creation teams work to deliver content across our player journeys.

One of the Dynamic Messaging team’s key principles is to deliver world-class content experiences for EA players. The Network Operations Analyst will help identify critical workflow enhancements impacting the people and processes responsible for delivery of dynamic content to our players, and lead the change management of these workflows across multiple teams and stakeholder groups.

 

About the Team

The Dynamic Messaging team’s primary goal is to motivate players to engage with EA games by delivering content against key moments in the player’s journey. The team focuses on leveraging behavioral and transactional data, as well as automation tools to deliver personalized messages, at scale. The team strategically delivers enterprise-wide solutions that allow for cross-channel marketing automation and power new digital business models.

Responsibilities of this role include:

• Partner with cross-functional teams (content planning, content operations, content programming, and design) to develop and deliver workflow enhancements
• Develop process feedback loops which inform workflow sustainability
• Assist with workflow standardization, SWOT analysis, and enhancement initiatives
• Develop an understanding of our player segmentation approach and provide tagging and taxonomy recommendations to content operations team
• Workflow impact analysis and optimization
• Process and resource auditing
• Strategic thinker, with the ability to clearly articulate and document
• Assist with QA of content (and other materials), moving through the team

 

Desired Skills and Experience

• Undergraduate student currently enrolled in a business administration or operations-focused program
• Knowledge and experience with CRM, marketing data, and marketing technology, a plus
• Operationally minded and efficiency focused
• High level proficiency in data analysis and critical thinking
• Comfortable with data and analysis
• Excellent organizational, written, and verbal communication skills
• Comfortable in a fast-paced, dynamic, and deadline-oriented environment

Success Measurement 

• Completion of multiple documented workflow enhancements and updated Service Level Agreements (SLAs) at time of intern completion.
• Ability to collaborate across multiple teams to reach joint goals.

 

City:

State:

Community / Marketing Title: Network Operations Analyst Intern

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText: EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부, 또는 법으로 금지된 기타 요인을 고려하지 않고 결정됩니다. 또한, 해당 직책에 합당한 능력을 갖추고 있다면 범죄 기록이 있는 지원자도 관련 법률을 준수하는 방식으로 채용 여부를 고려합니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.

Days Open: 141

Can this position be remote?:

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.