System Administrator

Requisition Number: 151549

Position Title: Systems Administrator III

External Description:

We are EA

And we make games – how cool is that? In fact, we entertain millions of people across the globe 24/7 with the most amazing and immersive interactive software in the industry. But making games and delivering a flawless player experience is hard work. That’s why we employ the most creative, resourceful and passionate people in the industry.

The Challenge Ahead:  

The Mission Control Center (MCC) resides within the EA Digital Platforms Technical Operations team which is responsible for the infrastructure that our games run on. The MCC is the central point of contact for the Digital Platform team and plays a key role in driving  online ‘always on’ services keeping a watchful eye over all monitored endpoints to ensure a continuous 24X7X365 uptime for our stakeholders.  

What do you need to succeed at this role:

To succeed at this role you should be a person of urgency.   Your past experience has seen that you work in a technical operations center and feel you have ideas to what it takes to make the best operations center ever.  You want to use your ingenuity, skills and excitement to be part of the gaming industry and know that at the end of the day you personally helped thousands of gamers keep their game on.    You are comfortable communicating in all forms including being able to adjust styles and content to your audience. You want to learn about technical services and grow a career in a technical discipline.   You know the importance of cloud computing and have experience in building, administering or tinkering in cloud services. And above all you must like games, as if you don't you will have no conversation over the ‘water cooler’

Key responsibilities include:

Monitoring

• Works with multiple "off the shelf" and custom monitoring tools to evaluate service performance
• Verifies scope of impact for identified issues
• Performs resolution and recovery work
• Monitors graph dashboards

Incident Management / Triaging

• Participates in emergency problem resolution events
• Follows on open issues (incidents ownership)
• Coordinates troubleshooting
• Escalates to Teams and Service Operation Managers
• Adheres to performance and follow up activities Key Performance Indicators (KPI)
• Follows knowledge base (run books) documentation
• Follows processes, procedures and work instructions
• Monitors the MCC mail box
• Creates tracking tickets and follows up on open/ongoing issues

Communication/Escalation

• Notifies MCC Technicians and management of issues identified
• Sends and updates critical communications
• Generates reports related to MCC service and overall health of the service
• Updates processes, procedures and work instructions

Qualifications

• Minimum AA degree in Computer Science, Engineering or related field
• 2-3 years of experience in Network Operations/Engineering with key responsibilities around incident escalation, resolution tracking and resolution reporting
• Experience with AWS tools and technology
• Demonstrable experience of standard networking, systems and database principles
• Demonstrable experience of Network Operations Center best practices
• Must possess creative problem solving skills
• Must demonstrate strong quantitative, analytical and conceptual thinking skills
• Must work well within a dynamic, time-sensitive environment
• Must have a sense of humor and a passion for gaming
• This position will require shift work to include nights, weekends and holidays

City:

State:

Community / Marketing Title: System Administrator

Company Profile:

Electronic Arts Inc. är ett globalt ledande mjukvaruföretag för interaktiv underhållning. EA levererar spel, innehåll och onlinetjänster för internetuppkopplade spelkonsoler, persondatorer, mobiltelefoner och surfplattor.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 227

Can this position be remote?:

EEO Employer Verbiage:

Om EA

På Electronic Arts är vårt mål att inspirera världen till att spela. Vi skapar fantastiska nya spelupplevelser för miljontals spelare världen över genom att sammanföra talangfulla människor som kombinerar kreativitet, innovation och passion. Vi vet att vår mångfald är vår styrka. Vi skapar en inkluderande kultur för våra anställda och ger dem möjligheter att lära sig nya saker och vägleda andra anställda så de kan utföra sitt livs viktigaste och mest givande arbete.

Vi sätter våra anställda i första rummet. Vi erbjuder omfattande förmånspaket med fokus på hälsa och välstånd för att möta dina behov och hjälpa dig få en bra balans mellan karriären och privatlivet. Vi erbjuder dynamiska och samarbetsinriktade arbetsmiljöer, möjlighet att samverka via våra resursgrupper och hjälp med ett balanserat liv genom betald ledighet, föräldraledighet, gratis spel och mycket mer!

Electronic Arts är en arbetsgivare med lika möjligheter. Alla anställningsbeslut görs utan hänsyn till ras, färg, ursprung, anor, kön, könsidentitet eller -uttryck, sexuell läggning, ålder, genetisk information, religion, funktionshinder, sjukdomstillstånd, graviditet, civilstånd, familjestatus, veteranstatus eller annan karakteristik som skyddas av lagen. Electronic Arts gör också arbetsplatsen tillgänglig på det sätt som krävs för kvalificerade personer med funktionshinder, enligt gällande lagar.