Director Global Operations-Franchise

Requisition Number: 185658

Position Title: Director, Operations

External Description:

As part of the Global Commercial Operations Portfolio team, this exciting and forefront role is the Operations franchise leader for a portfolio of EA SPORTS & other Franchises (Football Club, NHL, UFC & more) business responsible for supporting our Studio, Global Publishing, Brand Marketing and Corporate Partners by providing operational inputs, guidance, scenario planning and expertise to ensure Franchise Atomic and related teams strategies and plans are supportable and executable. This includes building the Franchise Operations Plan requirements, partnering with the Global Operations Readiness, Planning, Technical & Execution teams to ensure the plan is aligned and implemented.

You will also be a relationship manager - building deep connections across Studio, Publishing and Operations partners to support the success of your Franchise Portfolio by bringing valuable inputs and operational expertise. You will be hands-on, spanning strategy to detail, and manage across all levels of our organization.

An interest in sports, and Football/Soccer in particular, would be beneficial for partnerships and understanding of our business. 

 **This role will be based in Vancouver, BC.  Candidates located in Vancouver or willing to relocate to Vancouver will be prioritized.  We may consider Seattle and Redwood City.

Responsibilities

• Operational lead for a defined EA SPORTS and other Franchise portfolio with the Studio, Publishing, Brand Marketing, Corporate and other relevant groups
• Support the development and operationalization the Commercial Franchise Strategy
  • Provide operational inputs, guidance, scenario planning and expertise
  • Confirm Franchise strategies and plans are supportable and executable
• In Partnership with Global Operations, develop, maintain & ensure successful execution of the Franchise Operations Plan
  • Incorporate all Franchise operational requirements
  • Include market and partner requirements
  • Communicate in a timely, accurate & comprehensive manner - to Global Operations’ groups, publishing, account management partners and other teams
  • Ensure new/complex elements are understood and executable
• Develop collaborative relationships between Global Operations and our partners
• Contribute to the development of Global Operations processes & playbooks
• Contribute to the Franchise operational success measurements; represent with partners for mutual success and continuous improvement
• Recognize and sponsor operational opportunities to increase efficiencies, implement tools and guide the team's executional capabilities

Deliverables

• Successful Launches/content releases of assigned Franchises
• Franchise Operations Plan - in Partnership with Global Operations functions
• Identify Product, Commercial & Brand Strategies
• Define Operational strategies & Franchise priorities
• Document Contractual Requirements & Commercial Commitments
• Develop Edition/Content Plan with Executional Requirements
• Inform on Platform Configuration Plan (in collaboration with Technical Account Manager)
• Franchise Specific Operational Success Measurements - Define & Represent to partners
• EA Portfolio Plan - Contribute to & co-present with Portfolio Ops Leadership
• Development Framework Milestones - Integrate important Operational requirements
• Operational Playbooks
• Operational Process Documentation

Partners

Studio Development and Operations, Global Operations, Commercial Franchise Mgt, Commercial Partners, Commercial Planning, Business Development, Corporate Compliance Teams (Finance, Legal, Tax)

Required Qualifications

• 10+ years of experience in a Commercial, Publishing, Product or Operations Management function
• Experience managing a product’s lifecycle with an understanding of the product development, go-to-market strategies & operational implementation - including the initiation, pre-launch, launch, post-launch services & end of life stages
• Experience working on a global product launch, switching from high-level company-wide strategy to detailed discussions
• Background working within the complexity of a full product lifecycle with multiple business models 
• Team or department leader with experience directing multiple projects
• Effective at recognizing and acting on opportunities & making decisions with limited information
• A willingness to jump into the unknown and solve new problems; and think creatively to resolve challenges
• Penchant to learn, apply new concepts and desire to improve

City:

State:

Community / Marketing Title: Director Global Operations-Franchise

Company Profile:

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

EEOText:

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support a balanced life with paid time off and new parent leave, plus free games and so much more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 23

Can this position be remote?: 0

EEO Employer Verbiage:

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. 

We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support a balanced life with paid time off and new parent leave, plus free games and so much more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.