IT Business Management Operations Specialist

Requisition Number: 185400

Position Title: Sr ITO Services Specialist

External Description:

Electronic Arts Information Technology (EAIT) group keeps our employees and business operations connected globally.  As a digital entertainment company, EA’s enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. We bring creative technology services to each one of these areas, keeping everyone creative, collaborative and productive. Our team ensures better play across all of EA and needs your help to do that.

As an IT Business Management. Operations Specialist, you will report to the IT Purchasing Team Lead.

 Responsibilities:

Purchase related responsibilities

• You will provide procurement support capabilities for IT hardware, software, and services, globally, by working with vendors or other IT departments to obtain quotes and finalize the procurement process.
• Provide ad-hoc support and analysis for historical Purchase Orders
• Have all-around knowledge of enterprise level purchasing process, across all regions, entities, and type of IT assets (hardware, software, contracted services) and can onboard and guide junior team members.

Asset management related responsibilities

• Make sure EA’s processes are correctly followed when purchasing IT related fixed assets, advises other departments involved in the fixed asset lifecycle around the correct action and notifies or escalates any issue to appropriate channels (global asset management team / finance / manager)
• Support the global asset management team in making sure EA’s IT fixed assets are managed and tracked correctly within EA’s asset tracking tools: data entry / correction, reconciliations during audits / disposals / resales, RMAs.
• Advocate EA’s global asset management and tracking systems and policies to other departments within EA that are on course of adopting these tools and policies, advising partners on potential benefits, tips and tricks.

Automated tool usage and development:

• Initiate and help design business process improvement or process automation efforts within the IT Purchasing department.
• Monitor daily operations, identifying any gaps and opportunities and suggests new tools or process improvements to maximize efficiency of the purchasing process and business user experience.
• Is involved in the ongoing process of purchasing automation helps identify automation opportunities, give feedback on development design and go-to production of automation scripts, supports already live automated components from operational perspective.

The next great IT Business Management. Operations Specialist needs:

• Two years or more of proven experience in a similar role or a similar customer support role.
• Bachelor’s degree in computer science or economics, or equivalent professional experience.
• All-around knowledge of enterprise level purchasing process, across all regions, entities, and type of IT assets (hardware, software, contracted services)
• Experience working with product development teams to give feedback and help understand and design improved and standardize business processes for automation purposes.
• Work with, structure and analyze large volumes of data.
• Previous experience with Oracle E-Business Suite (iProcurement) or similar tools such as SAP.
• Proficiency in English

We Thought You Might Also Want to Know:

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Company Profile:

Electronic Arts Inc. 是全球领先的互动娱乐软件公司。 EA 提供适用于联网主机、个人电脑、手机和平板电脑的游戏、内容和在线服务。

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About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 7

Can this position be remote?: 0

EEO Employer Verbiage:

EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况或退伍军人身份等因素的影响。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。