Apex Community Live Service Manager

Requisition Number: 183859

Position Title: Manager Events

External Description:

As the Apex Community Live Service Manager you wake up everyday thinking about the Apex player experience in Asia. You will report to the APEX Franchise Director Asia Publishing and partner with a passionate and diverse APEX community, ensuring you are feeding them development updates, collecting insights and surfacing them to the studio and banning known cheaters. You will be the main liaison between Respawn Studio and our players, contributing to the growth of the franchise in the region.

You will understand Apex Legends, anti-cheat philosophies, game security principles, and experience working with studio development teams on roadmap updates. 

Responsibilities: 

Community Communication & Action: 

• Be visible and partner with the community,  on behalf of the franchise across multiple channels, ensuring every experience with EA is positive, and reflects EA's brand and mission.

• Produce & communicate development content updates including hot fixes, bugs, exploits, content roadmaps, new modes.

• Work with teams across EA to guide the use of their resources in the battle against cheaters.

• Investigate reported cheaters, cheats, exploits, and any other bad behaviour that affects the game. 

• Openly ban reported and known cheaters and communicate these bans to the community & individuals who have reported. 

• Uphold quality standards and brand communication best practices. 

Studio Collaboration & Feedback:  

• Develop a meaningful & trusted partnership with Respawn Studio, serving as the liaison between studio & players for the region. 

• Connect with Respawn studio colleagues to ensure succinct execution of information to the community. 

• Provide qualitative and quantitative feedback into Respawn Studio based on consumer insight through social reporting tools, reviews of player feedback and other best practices.

• Monitor emergent issues and hot topics to ensure communication to all partners.

• Monitor metrics to identify bad behaviours affecting the health of the game.

• Monitor the landscape of cheaters and cheat communities to document the latest trends and activities, and raising flags when needed to alert others.

• Help guide implementation of new anti-cheat solutions and processes.

• Document and propose new internal processes or improvements.

Skills/Attributes:

• Familiarity with Apex game modes, player motivations and needs.

• Familiarity of different types of cheats and how they work for FPS games.

• Experience with anti-cheat technologies.

• Experience with how online games work, including rendering, networking, and databases.

• Knowledge of a programming language that can be used for scripting, such as Python.

• Experience building data-informed community insights.

• High-quality writing skills with global audiences in mind.

• Experience managing interactions with and experienced in conflict management.

• Organizational, and task/project management abilities.

• Familiar with collaborating in a global environment.

• Experience with social listening tools.

Qualifications:

• Bachelor’s degree in communications or related field, or equivalent work experience.

• Minimum of 5 years of experience in Player Engagement, Community Management, Social Media Management, or other related fields.

• Minimum of 2 years of experience with direct interactions with a player community.

City:

State:

Community / Marketing Title: Apex Community Live Service Manager

Company Profile:

Electronic Arts Inc. är ett globalt ledande mjukvaruföretag för interaktiv underhållning. EA levererar spel, innehåll och onlinetjänster för internetuppkopplade spelkonsoler, persondatorer, mobiltelefoner och surfplattor.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 10

Can this position be remote?: 0

EEO Employer Verbiage:

Om EA

På Electronic Arts är vårt mål att inspirera världen till att spela. Vi skapar fantastiska nya spelupplevelser för miljontals spelare världen över genom att sammanföra talangfulla människor som kombinerar kreativitet, innovation och passion. Vi vet att vår mångfald är vår styrka. Vi skapar en inkluderande kultur för våra anställda och ger dem möjligheter att lära sig nya saker och vägleda andra anställda så de kan utföra sitt livs viktigaste och mest givande arbete.

Vi sätter våra anställda i första rummet. Vi erbjuder omfattande förmånspaket med fokus på hälsa och välstånd för att möta dina behov och hjälpa dig få en bra balans mellan karriären och privatlivet. Vi erbjuder dynamiska och samarbetsinriktade arbetsmiljöer, möjlighet att samverka via våra resursgrupper och hjälp med ett balanserat liv genom betald ledighet, föräldraledighet, gratis spel och mycket mer!

Electronic Arts är en arbetsgivare med lika möjligheter. Alla anställningsbeslut görs utan hänsyn till ras, färg, ursprung, anor, kön, könsidentitet eller -uttryck, sexuell läggning, ålder, genetisk information, religion, funktionshinder, sjukdomstillstånd, graviditet, civilstånd, familjestatus, veteranstatus eller annan karakteristik som skyddas av lagen. Electronic Arts gör också arbetsplatsen tillgänglig på det sätt som krävs för kvalificerade personer med funktionshinder, enligt gällande lagar.