User Research Moderator/ Assistant

Requisition Number: 183093

Position Title: Assistant User Experience Researcher

External Description:

Quality, Verification and Standards (QVS) is a transforming business that has a worldwide presence. Our size and global reach requires prioritization, focus and the ability to switch context multiple times a day. You are collaborative and excel at working with multiple partners.

Moderator - Player and Quality Insights Team

We are looking for a Moderator to join our globally distributed team. You will report to Lead, Research Operations and partner with our User Research team, Development teams, and other partners to moderate user research sessions. Your contributions will ensure that research insights are captured, helping us create experiences that delight our players.

Responsibilities

• You will moderate 1:1 and group user research sessions, gathering data using different qualitative and quantitative research methods

• You will work with Researchers to understand the research goals of multiple franchises

• You will support Researchers with tasks like notetaking, light data analysis, and by creating session scripts

• You will support Site Reliability Engineers with tasks like troubleshooting, maintaining Playtest lab equipment, and configuring streaming software

• You will support Project Managers with tasks like tracking participant attendance, improving the on-site Playtest experience, and assisting with operational setup

Qualifications

• You have or are pursuing a Bachelor's Degree in experimental psychology, HCI, human factors, or a related field, or equivalent industry experience

• Experience moderating research sessions is desirable

• 1+ years of experience in the game development, consumer, or entertainment software industry is desirable

• Proficient in Excel (can maintain spreadsheets), Google Workspace, and project management software (such as Asana, Trello, JIRA)

• Comfortable with public speaking in a professional setting

• Knowledge of games and the people who play them

• Collaborative and team-oriented

• Comfortable working across time-zones and in remote environments

BC COMPENSATION AND BENEFITS

The base salary ranges listed below are for the defined geographic market pay zones in these locations. If you reside outside of these locations, a recruiter will advise on the base salary range and benefits for your specific location.

EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.

BASE SALARY RANGES

• British Columbia (depending on location e.g. Vancouver vs. Victoria):

      º $69,200 - $96,500 CAN Annually

Base salary is just one part of the overall compensation at EA. We also offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.

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Community / Marketing Title: User Research Moderator/ Assistant

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 25

Can this position be remote?: 0

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.