Senior Manager, Research Operations/Gestionnaire sénior·e des opérations de recherche

Requisition Number: 182881

Position Title: Senior Manager, User Experience Research

External Description:

Pour visualiser la description de poste en français, veuillez sélectionner le français, "Select Language" dans le menu déroulant au haut de la page.

We are looking for a Senior Manager of Research Operations to join our globally distributed team, with options for on-site, remote or hybrid work in Vancouver, Guildford or Montreal. Reporting to the Director of PQI Operations, you'll manage the Research Operations team and collaborate across PQI disciplines to enhance player experience throughout the insights lifecycle.

In Player, Quality, and Insights (PQI) team, we're dedicated to engaging with our players early and often to shape the future of EA's games. Your role is important to guide this mission forward.

Main Responsibilities include:

Research Operations

• You will elevate playtesting events' effectiveness to ensure high-value, player-centric experiences.

• You will provide oversight of EA playtest labs ensuring continuous improvements to enhance player experience.

• You will implement strategies to reduce time-to-recruit and streamline project execution

Project and Process Management

• You will improve efficiency through project and process management, implementing scalable programs and improving workflows.

• You will monitor metrics to track research event success, focusing on consistent delivery and measurable outcomes.

• You will collaborate with Operations, Research, and Data Analytics to improve processes and tools.

 

Team Leadership

• You will lead, coach, and provide career development to direct and indirect reports

• You will effectively collaborate with diverse teams, fostering cohesion and driving collective success.

• You will foster innovation within the team, inspiring fresh thinking, empowering innovation and meaningful change.

• You will lead by example, removing operational barriers, fostering collaboration, and guiding career development.

• You will implement the vision and roadmap for operational capabilities needed to deliver next-generation Research Operations.

• You will help overcome operational blockers and foster team collaboration

• 5+ years in Research Operations or Program Management within a research organization.

• 3+ years in a leadership role with medium-sized teams.

• Experience managing diverse teams across different time zones and locations.

• Effective at communicating across all levels, can socialize strategies, value and results

• Proficiency in research road-mapping, impact tracking, budget management, vendor relationships, and insights repository.

Ceci ne s’applique pas au Québec.

BC COMPENSATION AND BENEFITS

The base salary ranges listed below are for the defined geographic market pay zones in these locations. If you reside outside of these locations, a recruiter will advise on the base salary range and benefits for your specific location.

EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.

BASE SALARY RANGES

• British Columbia (depending on location e.g. Vancouver vs. Victoria):
º $133,400 - $193,200 CAN Annually

Base salary is just one part of the overall compensation at EA. We also offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.

City:

State:

Community / Marketing Title: Senior Manager, Research Operations/Gestionnaire sénior·e des opérations de recherche

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 64

Can this position be remote?: 1

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.