Community Engagement Manager (SEA)

Requisition Number: 181493

Position Title: Sr Manager Online Community

External Description:

EA SPORTS FC™ Mobile

For the existing mobile community of 100M+ active users, EA SPORTS FC™ Mobile launched as a free update in Sept of 2023, marking a new beginning for the future of football on mobile platforms. EA SPORTS FC Mobile provides unrivaled authentic football experience on mobile devices and features more than 15,000 licensed players across over 650 teams and over 30 leagues – including the UEFA Champions League, Premier League, LALIGA EA SPORTS, Bundesliga, and many more.

Reporting to Business Operations Leadership, the Community Engagement Manager will provide user feedback to the development team while also working with our global team of community managers based who manage all social engagements across the brand.

Responsibilities:

• You will develop strategic plans for South East Asia-focused community activations in collaboration with cross-functional teams & manage their execution across multiple social channels

• You will provide qualitative and quantitative feedback to the development team based on consumer insight through social reporting tools, reviews of player feedback and other best practices

• You will help build & drive a small group of SEA-focused community managers who will help build a successful community and maintain a dialogue with SEA-based fans

• You will drive engagement & retention goals through high quality social campaigns that maintain the high standards & licensed IP guidelines of the FC Brand & their partners

• You will oversee the strategy for localized regional content on FC Mobile’s owned social channels including Facebook & Discord 

• You will establish relationships with regional KOLS to broaden FC Mobile awareness on regionally relevant YouTube, Instagram & TikTok channels

• You will represent the team in cross-functional strategic planning, & execution and be accountable for reaching annual/quarterly KPI goals & targets

Qualifications:

• Min. 5 years of experience in digital / social media, interactive marketing, community /content management, or online gaming; along with experience leading a team of creative individuals

• Experience building communities & developing strategies for a game with a passionate global fanbase based in SEA

• Knowledge of gaming & football/soccer and knowledge of their activity and trends in Indonesia & Thailand 

• Experience managing social channels & reviewing social media analytics and indicators that the industry uses to measure their performance

• Collaboration skills with individuals from a variety of backgrounds and cultures in multiple time zones  

If this opportunity sounds like a great fit for you, please submit your resume and we will get back to you once we have reviewed it.

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Community / Marketing Title: Community Engagement Manager (SEA)

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 150

Can this position be remote?: 1

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.