IT Endpoint Engineer

Requisition Number: 177021

Position Title: Associate Systems Engineer II

External Description:

This role will be handled at the office weekly.

Relocation support will not be provided for this position.

Job Title

IT Endpoint Engineer, EAIT.

Organization, Location Or Group Header

Electronic Arts Information Technology (EAIT) group keeps our employees and business operations  connected  globally. As a digital entertainment company, EA’s enterprise

technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. We bring creative technology services to each one of these areas, keeping everyone creative, collaborative and productive. Our team ensures better play across all of EA and needs your help to do that.

Responsibilities:

• You will provide daily technical support to EA studios on endpoints including Windows and Mac desktops, laptops and mobile devices.  
• Support latest game consoles and meeting rooms technologies.
• Deploy and support operating systems and client software, including Windows, macOS, Office 365, game development software using MDT, MS Intune, Jamf or Tanium, Filers.
• Participe/manage in local IT projects, and deliver global/regional IT projects in the sites.
• Follow EAIT processes to perform change, incident/problem, and configuration management tasks.
• Purchase IT hardware/software for the studio, manage and track IT assets.
• Support studio employees hybrid work models.
• Develop relationships and communicate with business teams and studios.
• You will report to Madrid’s Site IT Manager.

Qualifications:

• 2+ years of experience in an IT support role
• We are looking for candidates with experience supporting and troubleshooting endpoints, game consoles and meeting room technologies including Windows Workstation OS, macOS, Zoom, Slack, Google Drive and Office 365 suite.
• Experience working with Active Directory, MS Intune, Jamf, Windows Server, basic network services like DNS, DHCP.
• Basic scripting skill to develop automation scripts using powershell/Python.
• Solid problem-solving and troubleshooting skills.
• Good written and spoken English skills, being global teams.
• Customer-centric mindset, knowing how to respond appropriately in challenging situations.
• Passionate to grow in IT tech areas and willing to take challenges.

City:

State:

Community / Marketing Title: IT Endpoint Engineer

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 23

Can this position be remote?: 0

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.