Quality Specialist - Partner Experience

Requisition Number: 175694

Position Title: Quality Designer I

External Description:

Electronic Arts

North America

Electronic Arts Inc. is a global leader in interactive entertainment. We develop and deliver games, content and online services across platforms.

Why join the Frostbite Team?

Frostbite is EA's state-of-the-art multi-platform game development engine. Our global team empowers game creators to shape the future of gaming by developing creative engine features and outstanding tools. We are honored to have thousands of game developers all over the world using Frostbite to create some of the most amazing games and player experiences in the industry. This is an opportunity to join a team to help us promote quality across Frostbite and EA. You will report to the Frostbite Quality Development Director.

As a Partner Experience Quality Specialist on Frostbite, you will focus on partnerships with game teams and develop strategies to improve the experience of adopting and using Frostbite.

You will have a holistic view of the product life cycle, from how it is developed to how it is integrated and supported. You will work directly with Frostbite users to understand and resolve pain points, and use data to demonstrate opportunities for improvements and validate the effectiveness of the approaches you implement. You will coordinate the day-to-day support of a group of games, and you will work with peers to strengthen practices and ensure consistency across the teams, positively affecting Frostbite users worldwide.

Responsibilities:

• Be the primary support contact for one or more EA games, ensuring that all support needs are positively resolved and recurring pain points are identified and tracked
• Work with partner teams to promote best practices, knowledge sharing, and self-sufficiency
• Create feedback loops between Frostbite and our partners to raise the quality bar of the engine
• Collaborate with Frostbite's Content and Learning teams to improve documentation based on partner pain points
• Establish and track goals. Analyze and use data to measure the effectiveness and make informed decisions

Required Experience

• 5+ years of QA testing experience
• Experience developing relationships with senior partners from technical and creative teams
• Understanding of game development processes
• Experience assessing priorities and risks for multiple concurrent projects
• Proficiency in development planning and defect tracking tools (e.g. Jira)

Bonus

• Experience in customer or technical support roles
• Experience with game engines
• Basic proficiency with data visualization tools like Power BI, Tableau, Google Analytics
• Understanding of version control, build systems, continuous integration, unit tests, automated functional tests, and testing frameworks

City:

State:

Community / Marketing Title: Quality Specialist - Partner Experience

Company Profile:

Electronic Arts Inc. 是全球领先的互动娱乐软件公司。 EA 提供适用于联网主机、个人电脑、手机和平板电脑的游戏、内容和在线服务。

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 57

Can this position be remote?: 1

EEO Employer Verbiage:

EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况或退伍军人身份等因素的影响。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。