Monitoring Engineer

Requisition Number: 174983

Position Title: Software Engineer III

External Description:

Electronic Arts Information Technology (EAIT) group keeps our employees and business operations connected globally. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. We bring creative technology services to each one of these areas, keeping everyone creative, collaborative and productive. Our team ensures better play across all of EA and needs your help to do that.

The challenge ahead:

We are looking to recruit a capable Monitoring and Observability Engineer with automation skills to join our experienced Monitoring Operations team, to support EA IT's global monitoring and observability infrastructure. Reporting to a Senior Manager and working within a supportive team, you will focus on supporting and provisioning modern observability platforms, operational health improvements, oversight of automation tasks, incident response and problem management. You will work and collaborate with peers and cross-functional teams in managing the overall network, to improve existing solutions, while providing guidance to your team and peers.

Responsibilities:

• What work needs to get done:
  • You will administer, maintain, and evolve our observability and monitoring platforms while providing best practices and monitoring solutions to support all our important products and systems. You will use a comprehensive set of tools that provide analytics, alerting, dashboards and remediation which are important for maintaining the health and uptime of our on-premise and cloud applications.
  • The Monitoring and Observability Engineers will provide and support a set of platforms for allowing us to observe the behavior and health of all of our systems. You will help reduce the mean time to detect (MTTD) and mean time to repair (MTTR) and introduce standards for ensuring that observability is not an afterthought for new systems.
• What you will make:
• Support Infrastructure-focused monitoring solutions that scale to meet the large variety of devices used within modern IT organizations.
• Develop and maintain data visualization solutions that define clear relationships between large datasets
• Event Management optimization designs
• Deduplication, Correlation, Ticketing
• Build and support monitoring dashboards using log data, metrics, and trace from several sources including Grafana, Graphite, Elastic, Logstash, or Influx DB.
• Work with service owners and other teams on integrations while supporting the onboarding of telemetry data into the observability platform and creating solutions with that data.
• Contribute to the development of best practices for monitoring, logging and tracing.
• Mentor colleagues in the use of new technologies or practices.
• Collaborating with colleagues in Operations, Platform Delivery and IT Services to determine requirements and solutions to solve problems and progress work.
• Participate in problem analysis to prevent recurrence.

Qualifications:

• 3+ years of experience with contemporary monitoring, analytics tooling and best practices
• Experience with automation and orchestration platforms such as Ansible.
• Programming experience with Python.
• Experience with widely used CI/CD tools (such as Jenkins), Gitlab workflows, DevSecOps
• Knowledge of public cloud platforms and services: one of AWS, Azure, GCP
• Proficiency with Linux operating system.
• Familiarity with networking technologies and test/simulation tools - TCP/IP, UDP, HTTPS, DHCP, DNS, NAT, Security Groups, ELBs, VPN technology
• Expertise in common Infrastructure Monitoring services, such as SNMP, Event handling solutions, Syslog Services.

Electronic Arts Inc. is a global leader in interactive entertainment. We develop and deliver games, content and online services across platforms. We have a broad portfolio of brands that span the most popular genres.

We exist to Inspire the World to Play. We create extraordinary new game experiences for millions of players everywhere by bringing together experienced people who combine creativity, innovation, and passion. We immerse our employees into an inclusive culture and provide opportunities for learning and leading that allow our employees to do the most impactful and rewarding work of their careers.

Join us in driving the next revolution in games.

City:

State:

Community / Marketing Title: Monitoring Engineer

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 84

Can this position be remote?: 1

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.