Data Center Engineer

Requisition Number: 174472

Position Title: Senior IT Specialist I

External Description:

Data Center Engineer

We're EA—the world's largest video game publisher. You're probably familiar with many of our titles—Madden, FIFA, The Sims, Need for Speed, Dead Space, Battlefield, and Star Wars, to name but a few. But maybe you don't know how we're committed to creating games for every platform—from social to mobile to console—to give our consumers that Anytime, Anywhere access they demand. What does that mean for you? It means more opportunities to unleash your creative genius, be inspired by those leading their fields, and ignite your path in any direction you choose.
The Data Center Operations team is focused on delivering EA'a SaaS services and internal systems to support our SAAS applications. As a Data Center Operations Engineer you will help grow EA's growing Data Center presence as part of a world-wide team of Data Center Operations engineers. You will help implement new data center infrastructures and make improvements and upgrades to the current environment. Data Center Operations Engineers (Systems) work as a technical resource providing the assistance necessary for daily data center operation. The engineers ensure minimal downtime of data center equipment and help maintain our essential data servers, network, and physical infrastructure. The engineer must make sure that the issues are escalated. You should work with high concentration and attention regarding security issues including access rights and privileges, confidentiality, and many other threats.

Responsibilities

• Focused on daily Data Center, Server & Network hardware break-fix and large-scale infrastructure build and deployment.
• Troubleshoot connectivity issues with copper or fiber cabling.
• Provide technical communication on configurations.
• Have good knowledge of internal ticketing systems to provide proper customer service.
• Must identify and resolve complex server hardware and operating system failures to include the replacement of failed hardware components.
• Receive, track, and deploy server and network hardware.
• On site spares stock control, tracking and monitoring.
• Perform installation, racking, and cabling services for servers and network infrastructure, both personally and through smart hands services.
• Implement processes and procedures that improve stability, performance, and availability.
• Update and Maintain data center documentation including port maps, rack layouts, PDU management and asset management thorough our DCIM and Power management tooling.
• Have knowledge of operating systems, networking, and security
• Ensure established policies and procedures are followed and compliance requirements are met.
• Implement data center and infrastructure solutions that address growth, risks and scale to support EA's business plans.
• Provide on-call support for off hours data center escalations
• Perform regular scheduled out of hours maintenance window support
• Oversee co-location Smart Hands services.
• Perform maintenance on servers and network infrastructure, including physical parts replacements.
• Possible travel to other EA Data Center locations to assist with projects.
• Participate in on-call rotation providing 24x7 support
• Experience in vendor management with an understanding of SOW, service delivery and SLAs
• Create documentation for the global data center knowledge base
• Assist with requirements gathering for proper design/installations
• Lead efforts in the design, testing, evaluation and implementation of new systems architectures
• Work closely with OEM, break-fix and integration vendors during systems implementation and troubleshooting
• Perform research on new technologies and provide findings through verbal presentations and written reports
• Attend meetings with vendors and the customer providing input on various initiatives
• Keep apprised of patches, latest technologies, and upcoming infrastructure installations
• Perform other project related tasks as assigned

 

Requirements

• 4+ Years working within a high availability and high security Data Center environment.
• Experience implementing large-scale technical infrastructure rollouts within a Data Center environment.
• 4+ Years Data Center, Network/Server troubleshooting and hardware break-fix experience.

 

Other Qualifications:

• Knowledge of all layers of the TCP/IP stack and common Internet services/protocols such as SMTP, DNS, LDAP, NTP, HTTP.
• Proficiency in at least one of the following: shell scripting, Java, Python or Ruby.
• Linux scripting skills in at least one of the following: Bash, Perl, Python.
• 4+ years experience following and maintaining Data Center industry best practices.
• Hands-on experience with data center physical layer, racking and hardware maintenance.
• Cable management to an extremely high standard with attention to detail.
• Can demonstrate industry standard knowledge for copper and fiber cabling within a data center environment.
• Data Center documentation and asset tracking (Jira, Confluence, Visio, DCIM, etc).
• Juniper/Cisco/Dell or HP hardware experience is advantageous.
• Ability to work at heights, lift server and network hardware regularly.
• Ability to use standard tools and testers (Fluke, light meter, continuity etc)
• Network deployment experience is a plus (Junos, IOS, Network and system build tools, etc).
• Can demonstrate proficiency in Linux, preferably CentOS.
• Technical Degree or equivalent experience.
• This role may require travel throughout the US & EU on occasion.

City:

State:

Community / Marketing Title: Data Center Engineer

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText: EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부, 또는 법으로 금지된 기타 요인을 고려하지 않고 결정됩니다. 또한, 해당 직책에 합당한 능력을 갖추고 있다면 범죄 기록이 있는 지원자도 관련 법률을 준수하는 방식으로 채용 여부를 고려합니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.

Days Open: 45

Can this position be remote?: 1

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.