Data Center Engineer

Requisition Number: 173252

Position Title: Sr ITO Services Specialist

External Description:

This is a 12 Month Contract

Production Infrastructure & Engineering (PI&E) organization provides the essential platforms and infrastructure hosting solutions that power EA's live services. Our charter is to make EA's games and services available to all players anytime and anywhere. To do this, we focus on the high availability of infrastructure, primary services, and studio services. We aim to help developers to experiment and build new games quickly with infrastructure services on-demand and workflows that promote rapid development in the cloud. In all of this, we focus on being there for players where and when they want to play.

The Data Center Operations team is focused on delivering EA'a SaaS services and internal systems to support our SAAS applications. As a Data Center Operations Engineer you will help grow EA's growing Data Center presence as part of a world-wide team of Data Center Operations engineers. You will help implement new data center infrastructures and make improvements and upgrades to the current environment. Data Center Operations Engineers (Systems) work as a technical resource providing the assistance necessary for daily data center operation. The engineers ensure minimal downtime of data center equipment and help maintain our essential data servers, network, and physical infrastructure. The engineer must make sure that the issues are escalated. You should work with high concentration and attention regarding security issues including access rights and privileges, confidentiality, and many other threats.

Responsibilities

• Focused on daily Data Center, Server & Network hardware break-fix and large-scale infrastructure build and deployment.
• Troubleshoot connectivity issues with copper or fiber cabling.
• Provide technical communication on configurations.
• Knowledge of internal ticketing systems to provide proper customer service.
• Resolve complex server hardware and operating system failures to include the replacement of failed hardware components.
• Receive, track, and deploy server and network hardware.
• On site spares stock control, tracking and monitoring.
• Perform installation, racking, and cabling services for servers and network infrastructure, both personally and through smart hands services.
• Implement processes that improve stability, performance, and availability.
• Update and maintain data center documentation including port maps, rack layouts, PDU management and asset management thorough our DCIM and Power management tooling.
• Have knowledge of operating systems, networking, and security
• Ensure established procedures are followed and compliance requirements are met.
• Implement data center and infrastructure solutions that address growth, risks and scale to support EA's business plans.
• Provide on-call support for off hours data center escalations
• Perform regular scheduled out of hours maintenance window support
• Oversee co-location Smart Hands services.
• Perform maintenance on servers and network infrastructure, including physical parts replacements.
• Possible travel to other EA Data Center locations to assist with projects.
• Participate in on-call rotation providing 24x7 support
• Experience in vendor management with an understanding of SOW, service delivery and SLAs
• Create documentation for the global data center knowledge base

Requirements

• 4+ Years working within a high availability and high security Data Center environment.
• Experience implementing large-scale technical infrastructure rollouts within a Data Center environment.
• 4+ Years Data Center, Network/Server troubleshooting and hardware break-fix experience.

City:

State:

Community / Marketing Title: Data Center Engineer

Company Profile:

Nous sommes une équipe internationale de spécialistes de la création, de la narration, de la technologie, de la génération d’expériences, de l’innovation et bien plus encore. Nous pensons que nos équipes doivent être aussi diversifiées que nos communautés afin de créer des jeux et des expériences inoubliables. Chez Electronic Arts, la seule limite est votre imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 85

Can this position be remote?: 0

EEO Employer Verbiage:

À propos d'Electronic Arts

Toutes nos actions sont tendues vers le même objectif : transmettre l'envie de jouer. Au travers de nos jeux innovants, de nos services novateurs et de nos technologies de pointe, nous offrons des possibilités infinies à des millions de fans dans le monde entier.

 

Nous cherchons des personnes inclusives et collaboratives aux points de vue variés pour enrichir notre culture et nous stimuler. Grâce à notre programme d’avantages sociaux, nous adoptons une approche holistique centrée sur le bien-être physique, émotionnel, financier, professionnel et communautaire pour soutenir les membres de notre personnel à chaque chapitre de leur vie. Nous fournissons un ensemble complet d’avantages sociaux garantissant une vie équilibrée et offrant notamment des congés payés, des congés parentaux, des jeux gratuits et bien plus encore. Notre objectif est de fournir un environnement de travail sûr et bienveillant qui vous permet de vous épanouir sur le plan personnel comme sur le plan professionnel.

 

Electronic Arts souscrit au principe de l’égalité des chances. Nous prenons nos décisions en matière d’emploi sans distinction de race, de couleur, de pays d’origine, d’hérédité, de sexe, de genre, d’identité ou d’expression de genre, d’orientation sexuelle, d’âge, d’informations génétiques, de religion, de handicap, d’état de santé, de grossesse, de situation familiale, d’ancienneté ou de tout autre facteur protégé par la loi. Nous étudions également les candidatures des personnes qualifiées possédant un casier judiciaire, conformément à la loi en vigueur. Par ailleurs, EA aménage l’environnement de travail pour les personnes en situation de handicap, conformément à la loi en vigueur.