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Game Integration Manager

Multiple Locations: Austin, Texas, United States • Galway, County Galway, Ireland • Redwood City, California, United States

Notice

This position is no longer open.

Requisition Number: 172413

Position Title: Program Manager

External Description:

Job Title: Game Integration Manager

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

 

We’re looking for all the best kinds of people to make great experiences for our players. We want a job that inspires them while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.

 

And we want you to join us. We’re hiring a Game Integration Manager.

You will be part of EA’s Customer Experience organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.

 

You will lead the systems integrations, in collaboration with EA game teams and IT groups by creating the technology requirements to ensure game data is integrated into customer experience tech and tools such as self-service, CRM and toxicity management applications. You will work with the IT groups of multiple EA organizations as well as with partner groups from game studios, central services and within CE. We are looking for a Game Integrations Manager with experience in the product space, with the technical skills to operate with multiple IT teams. 

 

This role has a wide range of responsibilities and reports to the Game Integration Senior Manager.

 

So how does the Game Integration Manager make great experiences for players? They:

 

  • Systems integration

 

      • Review, comprehend and translate business requirements into clear, consumable user stories that the development teams can track, deliver and test
      • Help drive contingency planning and guide the team through unplanned changes and pivots
      • Partner with developers within game teams, collaborating on having unified goals when it comes to the integration’s service to both groups and the player experience 
      • Prepare to be able to proactively identify risks before they materialize and swiftly escalate with the game teams to ensure both groups are informed and working together in mitigating
      • Continuously work with partner teams, seeking opportunities for improvements in efficiency, reporting and execution of the systems integrations
      • Lead/drive discussions in the POD format with regards to the decisions on the strategic approach to an individual title as well as the overall approach of the group

 

  • Stakeholder and partner relationship management

 

      • Consistently communicate and collaborate with partners and stakeholders to ensure they are informed and updated on integrations schedules, statuses and blockers
      • Work closely with all stakeholders to ensure their needs and concerns are considered and addressed in a timely and informed manner 
      • Manage relationships with game teams, central services teams, and integration-impacting stakeholders as the main point of contact for your integration
      • Execute, as a key core team member of the Experience Lifecycle pods, on the assigned tasks but also participate as part of the team, ensuring all the team’s activities are successfully completed as well
      • Act as a liaison between two external partner teams (studio or central) when matching them for recommendation or reference purposes on anything from scope definition, risk mitigations and timeline development 

 

  • Release management

 

      • Ensure documentation on sprint schedules, reporting and associated variances is maintained and up-to-date
      • Accountable for the sprint release notes creation and dissemination
      • Collaborate with QA and UAT to ensure testing preparedness, documentation and reporting for your integrations
      • Consistently generate and maintain accurate and consistent documentation aimed at ensuring knowledge is not siloed and/or limited to one person or group
      • Collaborate with leadership in the continuous improvements to processes associated with and impactful the game integrations team

 

  • Operational knowledge

 

      • Ensure the integrations are constantly meeting the stated goals of CE as they pertain to achieving the best player experience possible
      • Listen to internal product users to understand how they use the integrated tools and features
      • Establish robust documentation of existing capabilities in order to leverage the knowledge and context when recommending to game teams the business appropriate solution
      • Participate in periodic roundtable sessions and focus groups of product users impacted by the integrations pre and post project completion
      • Understand the impact of the integrations on the operational KPIs and the advisor experience

 

  • Product knowledge

 

    • Have a deep understanding of the user experience, the short- and long-term strategy and the associated functionality of CE systems that are integrated
    • Constantly work with partners in the System Owners and Product Management groups to ensure information is always being exchanged between the teams
    • Collaborate with the product launch partner teams such as the Lifecycle Experience Managers and Live Experience Specialists to ensure understanding and proper knowledge transfer on the games that are being integrated
    • From the Game Integrations space, continuously partner with the Product Management teams in generating short and medium-term, quick win, solutions that can offer swift operational improvements and KPI lifts

If you’re interested in this role, you’ll need these skills or experiences:

  • A bachelor's degree in Computer Science or Information Systems, Business, or a related field
  • 2+ years of experience working within or in close partnership with a systems integrations team
  • 4+ years of experience as a product owner, program manager or system admin
  • Strong business strategy and critical thinking skills with the ability to get into the technical details 
  • Confident communicator who likes to present and can share information in a way that both technical and non-technical audiences can easily understand
  • Proficient knowledge of the product development process and the associated concepts
  • Experience managing technical initiatives involving stakeholders from different business units working towards a unified solution across divisions
  • Experience as a JIRA power-user 
  • Proven ability to network and collaborate
  • Ability to understand trends and convert into actionable efforts
  • Experience working with an outsourced development team

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Community / Marketing Title: Game Integration Manager

Company Profile:

Electronic Arts is an innovative tech company that creates incredible experiences for millions of players around the world. But what matters most is our people who inspire us, and the world, to play. As we bring new forms of entertainment to people around the world, we need innovative, collaborative, diverse and adaptable people to keep making Electronic Arts better.

EEOText: About EA We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Date Opened: 2022-03-21 17:14:05.757

EEO Employer Verbiage:

About EA

We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. 

 

We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. 

 

Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game.

 

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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