Senior ITO Services Specialist

Requisition Number: 170729

Position Title: IT Specialist I

External Description:

Senior ITO Services Specialist

The Information Technology group (EAIT) works as a global team to empower EA's employees and business operations to be creative, collaborative, and productive. Our mission is to bring creative technology services to each of these areas, working across the company to "ensure better play."

We are the IT team who supports AAA game development at our Melbourne-based Firemonkeys Studio and Frostbite Game Engine teams. You will be a reference for team members for all technical issues in your field of expertise, and act as a mentor for all team members. You will be the last escalation point to the internal IT team and resolve the most complex technical issues in your field of expertise. You will report directly to the IT Manager. Come help us power the future of play with the teams developing our live mobile games such as Real Racing 3, The Sims FreePlay and Need for Speed

Responsibilities:

• Work with Desktop support engineering team that oversees: Workstation Imaging, IT Hardware, Software Licensing and provide Tier 3 IT support for employees (onsite and remote)
• Overall life cycle of Incident, Request & Problem Management
• You will identify challenges/opportunities and develop technical solutions through automation, scripting and engineering best practices
• You will help bridge communication between Team members, Site IT, and Global IT Functions
• Help with server and network upgrades, office moves and technology roll outs

Qualifications:

• Bachelor's degree or professional training/certifications related to areas of responsibilities or equivalent work experience
• 5 or more years of experience in all aspects of a development studio site IT
• 2 or more years of experience in an IT senior/leadership role
• 3+ years of experience with Windows & Apple OS workstations in a corporate environment using SCCM, JAMF (Casper), and other system management tools
• 3+years of support Experience with G-suite/administration, endpoint security, Virtual Infrastructure (VMware) Windows and Linux, Active Directory, SCCM advanced troubleshooting, JAMF policies advanced troubleshooting, file and printing services, and shared drives
• Understanding of basic network protocols
• Experience with development applications/tools including: Perforce, SVN, Visual Studio, Adobe, Autodesk, Xbox, PS dev kits, Asana & JIRA
• Demonstrate Experience with scripting languages: PowerShell, Bash, Python, and JavaScript (with view of automation)
• Experience with helpdesk ticketing tools / ITIL practices (ServiceNow)

City:

State:

Community / Marketing Title: Senior ITO Services Specialist

Company Profile:

Electronic Arts Inc.は、インタラクティブ・エンターテイメント・ソフトウェアの世界的大手企業です。 EAは、インターネットに接続されたコンソール、パソコン、携帯電話、タブレットに対してゲーム、コンテンツおよびオンラインサービスを提供しています。

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 48

Can this position be remote?: 1

EEO Employer Verbiage:

EAは雇用機会を均等に提供します。 雇用に関する決定を下す際は、人種、肌の色、国籍、出身国、出身民族、身体的性別、社会/文化/心理的性別、性別自認または性別表現、性的指向、年齢、遺伝情報、宗教、身体障害、病状、妊娠、婚姻状況、家族状況、軍役経験の有無は考慮されません。 さらにEAでは、身体に障害のある方々のために、適用法令によって定められた職場環境を整えることも行っています。