Sr. IT Service Engineer

Requisition Number: 167512

Position Title: IT Specialist II

External Description:

Electronic Arts Information Technology (EAIT) group keeps our employees and business operations connected globally. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. We bring creative technology services to each one of these areas, keeping everyone creative, collaborative and productive. Our team ensures better play across all of EA and needs your help to do that.

Responsibilities

• You will provide daily technical support to studios on desktop, laptop, Mac, game consoles, mobile devices, meeting room techs.
• Deploy and support operating systems and client software, including Windows, macOS, Office 365, Perforce, Autodesk, Adobe Photoshop, Visual Studio, game development software, SCCM, etc.
• Participate in supporting works of IT infrastructure: networking, server, virtualization, storage, Perforce, etc.
• Manage local IT projects, and deliver global/regional IT project in the sites
• Follow EAIT processes to perform change, incident/problem, and configuration management tasks
• Manage and track IT assets
• Develop relationships and communicate with business teams and studios
• You will report into Site IT Manager, Shanghai

Qualifications

• 5+ years of experience in an IT support role
• We are looking for candidates with experience supporting and troubleshooting PC desktop, laptop, Mac, game consoles, meeting room hardware, Windows 10, macOS, Office 365, Zoom, Slack, Google Drive, SCCM, VPN client software etc.
• Experience working with Active Directory, Exchange, DHCP, DNS, and video conferencing
• Good knowledge of networking, server, Linux, virtualization, and storage
• Solid problem-solving and troubleshooting skills
• Good written and spoken English skills, being global teams
• Customer-centric mindset, knowing how to respond appropriately in challenging situations
• Passionate to grow in IT tech areas and willing to take challenges

City:

State:

Community / Marketing Title: Sr. IT Service Engineer

Company Profile:

Electronic Arts Inc. 是全球领先的互动娱乐软件公司。 EA 提供适用于联网主机、个人电脑、手机和平板电脑的游戏、内容和在线服务。

EEOText: 关于 EA 在 Electronic Arts，我们的宗旨是“激励世界，同享乐游”。我们让兼具创意、创新和激情的人才共聚一堂，为世界各地的亿万名玩家创造非凡的全新游戏体验。我们知道我们的长处在于员工的多样性。我们保证员工处于包容的文化之中，为其提供学习和领导的机会，让其从事职业生涯中最有影响力、最有价值的工作。 我们把我们的员工放在首位。我们为员工提供全面的、着重于健康和福祉的福利保障，以满足您的需求，并帮助您平衡您的职业生涯和个人生活。我们提供充满活力和共同协作的工作环境，您可通过我们的员工资源小组进行联系和贡献，享受带薪休假、产假和育儿假来平衡工作与生活，另外还有免费的电子游戏等更多福利！ Electronic Arts 是一个机会平等的雇主。所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况、退伍军人身份或其他任何受法律保护的特征等因素的影响。EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。

Days Open: 36

Can this position be remote?: 0

EEO Employer Verbiage:

EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况或退伍军人身份等因素的影响。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。