Desktop IT Support Manager

Requisition Number: 166650

Position Title: Associate Manager IT

External Description:

Desktop Support Manager

The Challenge

A mostly site-specific position focused on IT client-based solutions promoting the development of games and driving the effort to provide outstanding IT support for a great employee experience.

The Job

You will manage the desktop support team and Exec Support. Role will require collaboration with all areas of the business and senior IT staff to solve for specific client issues. Position to be focused on team development, environment optimization, and engineering-based projects to improve IT and studio operations.

Reporting to a Senior It Manager, the next great EA Desktop Support Manager also needs these skills

• Build relationships with leaders from all areas of the business and IT team members
• Lead IT projects
• Document processes with the intent to shift to desktop support teams and the Global Service Desk
• Experience with PC, Mac client hardware, operating systems, mobile devices, and networking.
• Understanding of game development consoles and development processes and terminology
• Knowledge of video conferencing equipment and usage
• Manage a team of Desktop support specialists to ensure they are meeting their goals and providing a positive employee experience.
• Monthly meetings with us to ensure their needs are met
• You will lead and work on escalations for all aspects of desktop support
• You will manage ticket queue/assignment to ensure Service level agreements are met
• You will establish best practices
• Support us, and provide ally ship to a diverse and inclusive team and customer base

Work Experience/Requirements:

• 3 years experience managing a desktop team
• 5 years of general computer installation, maintenance and repair experience
• Understanding of current computer hardware and future hardware releases
• 3+ years of experience with hardware and software troubleshooting skills
• Proficient in resolving issues relating to Outlook, Office 365 apps, and collaboration software
• Research/Review/Recommend Process Improvements
• Vendor Management
• Large Enterprise IT environment support experience, with focus on enterprise level ticketing systems such as ServiceNow, Remedy, or Unicenter.

City:

State:

Community / Marketing Title: Desktop IT Support Manager

Company Profile:

Electronic Arts Inc. 是全球领先的互动娱乐软件公司。 EA 提供适用于联网主机、个人电脑、手机和平板电脑的游戏、内容和在线服务。

EEOText: EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况、退伍军人身份或其他任何受法律保护的特征等因素的影响。 我们也会遵照相关法律，考虑雇佣带犯罪记录的合格申请者。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。

Days Open: 36

Can this position be remote?: 0

EEO Employer Verbiage:

EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况或退伍军人身份等因素的影响。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。