Games Advisor: German Speaking

Requisition Number: 163268

Position Title: Customer Experience Rep II

External Description:

WWCE

#WeAreEA, and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We believe in acting with curiosity, speaking up with original ideas, and committing to each other as one team.

You will be a part of EA’s Worldwide Customer Experience (WWCE) organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.

We’re looking for all the best kinds of people to provide a signature experience for our players. Do you want a job that inspires you, while giving you room to enjoy your life? WWCE is a team that fosters that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself. Join us!

EA’s Games Advisors are fans of video games and the gaming industry. They are also passionate about helping people and giving great customer service. They are on teams with other Games Advisors and report to a Customer Experience Team Manager.

Responsibilities:

• Establish credibility and relationship with our players
• Identify trends, escalate issues, and provide feedback for problems players have
• Troubleshoot technical issues for consoles, PCs, Macs, and mobile devices
• Troubleshoot account issues including billing, security, and restoration
• Work with players through chat, email, or phone
• Have a positive approach when faced with challenges
• Use all available information to resolve every player the first time they contact us
• Keep player account information and EA internal information secure and confidential
• Work shifts and holidays based on the needs of the team and players
• Follow all policies in World Wide Customer Experience.

Qualifications:

• One+ year of experience in the customer service industry, a face-to-face, progressive and independent environment
• Maintain or exceed high-quality expectations with every customer interaction
• Verbal and written fluency in English and German(this will be assessed with a typing and writing test)
• Comfortable working in a fast-paced environment and able to comply to improvements in processes as they happen
• Effective time management skills
• Work at a PC for long periods of the day
• Work with large and small teams for feedback and improvement

City:

State:

Community / Marketing Title: Games Advisor: German Speaking

Company Profile:

Electronic Arts Inc. 是全球领先的互动娱乐软件公司。 EA 提供适用于联网主机、个人电脑、手机和平板电脑的游戏、内容和在线服务。

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 176

Can this position be remote?: 0

EEO Employer Verbiage:

EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况或退伍军人身份等因素的影响。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。