Associate, Madden NFL Social

Requisition Number: 162962

Position Title: Community Engagement Specialist

External Description:

The Community Activation Team connects the voices of EA’s 300+ million players to our global game and strategy teams, facilitating healthy conversation working together to build thriving communities. The Associate, Madden NFL Social will lead the direct-to-player communications strategy for EA’s Madden NFL Ultimate Team Business, building connections with the community through two-way communication and a multi-channel strategy that informs players and sparks mass interest in the consistent updates coming to the Madden NFL Franchise. 

As part of this role, the Associate, Madden NFL Social will develop communications materials for internal and external franchise channels with oversight of the Community Team leaders, partner with creative and core teams to manage game assets, and develop messaging aligned with the Madden NFL live services brand voice. 

Passion is the fuel that drives our teams, and the successful candidate will match Madden NFL franchise expertise, an ability to work well within a team and strong internal relationships - to strengthen overall player engagement and interest in Madden NFL Live Service programs and initiatives. 

Responsibilities:

•     Drive daily creation and publishing for Madden NFL Live service, along with the direct-to-player multi-channel communications strategy. 
•     Grow the community and maintain a tight two-way dialogue between influencers, studio, and stakeholders. 
•     Lead studio communication platforms for the development team delivering consistent communication with core players.
•     Create appointment-setting branded content series that establishes a consistent and transparent source of information to the live service community on a weekly basis.
•     Assist with communications around game and live service issues: Bugs, Cheats, Outages, Support Issues and General Feedback. 
•     Plan and help schedule community activities and influencer events, both in-game and out of game.
•     Regularly deliver social reporting to update key stakeholder on performance metrics and sentiment across channels and campaigns. 
•     Ensure all Electronic Arts standards, policies, and processes are observed and followed. 
•     Coordinate and share with other EA Community Managers on engagement best practices, standards, and innovations. 
•     Work closely with Customer Support and Live Service teams on overall player experience. 
•     Maintain a positive community reputation.

Qualifications + Requirements

•     Passion for video games and experience playing Madden NFL and other sports games, especially in live service modes.
•     Deep understanding of real-world sport, players, teams, leagues, etc. 
•     Five years’ experience working in online community, social media, journalism, online marketing, or equivalent.
•     1+ years of team management experience in global, cross-functional environments.
•     Proficient in writing, grammar, and content-creation abilities. Critical skills and tools include Adobe Photoshop.
•     Excellent interpersonal, verbal communication, and presentation skills.
•     Imaginative thinker with the ability to present new ideas effectively, to wide audiences.
•     Conscientious and highly motivated team player.
•     Adaptable and able to handle multiple tasks and priorities.
•     Motivated to learn new things about players and driven to improve their experience.
•     Ability to objectively interpret customer/community feedback and make actionable recommendations. 

 

EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status or veteran status. We will also consider for employment qualified applicants with criminal records in accordance with applicable law.

 

City:

State:

Community / Marketing Title: Associate, Madden NFL Social

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText: EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부, 또는 법으로 금지된 기타 요인을 고려하지 않고 결정됩니다. 또한, 해당 직책에 합당한 능력을 갖추고 있다면 범죄 기록이 있는 지원자도 관련 법률을 준수하는 방식으로 채용 여부를 고려합니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.

Days Open: 35

Can this position be remote?:

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.