IT Service Specialist

Requisition Number: 162071

Position Title: ITO Services Specialist

External Description:

General role description

The IT Service specialist oversees first, second and third line support at the Electronic Arts office in Bucharest. Reporting to the Romania Site IT manager, and working in a local team of ten, primary work tasks include daily support of end-users and maintenance of local infrastructure.

Focus on customer satisfaction is important, being the face of IT at EA and using excellent technical skills to provide IT support.

Work task examples

• Hardware maintenance – both upgrades and faulty replacements
• Provision/track new hardware arriving on-site
• Install and reorganize hardware on site-based on current needs
• Accommodate WFH shipments (both to and from users)
• IT Asset management
• Prioritize helpdesk tickets, monitor email queues

Technical Skills

• Hardware knowledge – Desktop, Laptop, Console
• Active Directory – Understanding of Users, Groups, OU’s, Security
• Operating systems knowledge - Windows, macOS
• End-user Support – Troubleshooting ability

Industry knowledge

• Follow IT best practice
• Follow industry trends
• Interest in technology

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Community / Marketing Title: IT Service Specialist

Company Profile:

Electronic Arts Inc. to światowy lider w dziedzinie produkcji interaktywnego oprogramowania rozrywkowego. EA oferuje gry, treści i usługi internetowe dla podłączonych do internetu konsol, komputerów osobistych, telefonów komórkowych i tabletów.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 35

Can this position be remote?:

EEO Employer Verbiage:

EA jest pracodawcą realizującym politykę równych szans w zatrudnieniu. Wszystkie decyzje dotyczące pracowników są podejmowane bez względu na: rasę, kolor skóry, przynależność etniczną, kraj pochodzenia, płeć, tożsamość płciową, orientację seksualną, wiek, informację genetyczną, wyznanie, niepełnosprawność, stan zdrowia, stan cywilny lub rodzinny, status kombatanta. EA dostosowuje miejsca pracy dla niepełnosprawnych pracowników lub kandydatów zgodnie z obowiązującym prawem.