Systems Administrator

Requisition Number: 158443

Position Title: Senior Systems Administrator

External Description:

We are EA

And we make games – how cool is that? In fact, we entertain millions of people across the globe 24x7 with the most amazing and immersive interactive software in the industry. But making games and delivering a player experience is hard work. That’s why we employ the most creative, resourceful and passionate people in the industry.

The Challenge Ahead:

The Mission Control Center (MCC) resides within the EA Digital Platforms Technical Operations team which oversees the infrastructure that our games run on. The MCC is the central contact for the Digital Platform team and plays an essential role in driving online ‘always on’ services keeping a watchful eye over all monitored endpoints to provide a continuous 24X7 uptime for our partners. 

The Impact you’ll make:

In a fast-paced world, access to games should be fast too. Whether it is a quick game over lunch or meeting friends online at a specific time to play a few matches, when people want to play games -- we want to be there for them. The MCC team will ensure a positive gaming experience by driving quick incident response to minimize player impact. That can only be done with a great team, inter-team collaboration, and at least a little fun.

We’re looking for a Systems Administrator to:

• You will report to the Senior Manager and be the first point of contact for systems related issues
• You will triage issues, provides an initial evaluation of the issue, performs troubleshooting steps and assists our internal Tier 3 engineers ensuring that our escalation process and procedures are followed.
• You will create and add documentation to our knowledge base and run books for all elements that are monitored by our MCC
• You will participate in projects to improve the activity performed by MCC
• Understand the demands a 24x7 real-time online operational environment requires
• You provide daily oversight of MCC incidents to include monitoring/tracking systems related incidents
• You will help build EAs technical knowledge base, run books and escalation policies for daily issue resolution for systems and site management
• You will provide technical expertise in identifying and developing systems and procedures that are cost-effective and meet user requirements
• You will analyze data to help provide results of emergency management and disaster recovery drills as defined by agreed incident escalation and disaster recovery policies
• You will partner with other EA Operational teams to reduce systems downtime
• You will use technical and hierarchical escalation methods to ensure the successful resolution of incidents within the agreed SLAs
• You will ensure MCC notification and escalation procedures are followed
• Designs and develops scripting and other automation tasks
• You will partner with external teams to develop and implement improved deployment practices
• You will troubleshoot application, network, and server level problems for internal systems
• Maintains Backup systems and perform regular system backups and test restore
• Review log files and other server monitoring data for problems and perform proactive maintenance

The next EA Systems Administrator needs:

• You have experience with Cloud services deployments, understanding of existing Cloud technology offerings, and experience with integrated public cloud services 
• 3+ years of experience with Systems Operations/Engineering organizational responsibilities which include ownership and management of incident escalation, resolution tracking, and resolution reporting
• Understand application transport and network infrastructure protocols (e.g., TCP/IP, DNS, and DHCP)
• Have experience or knowledge of Network Operations Center best practices
• Crisis management skills
• Can define problems, document and establish facts to draw valid conclusions
• Have experience with OS security fundamentals for publicly accessible Linux servers
• Have experience with common Linux and/or Unix Systems administration tools
• Are flexible as the position will require shift work to include weekends and holidays

City:

State:

Community / Marketing Title: Systems Administrator

Company Profile:

Electronic Arts Inc.は、インタラクティブ・エンターテイメント・ソフトウェアの世界的大手企業です。 EAは、インターネットに接続されたコンソール、パソコン、携帯電話、タブレットに対してゲーム、コンテンツおよびオンラインサービスを提供しています。

EEOText: EAは雇用機会を均等に提供します。 雇用に関する決定を下す際は、人種、肌の色、国籍、出身国、出身民族、身体的性別、社会/文化/心理的性別、性別自認または性別表現、性的指向、年齢、遺伝情報、宗教、身体障害、病状、妊娠、婚姻状況、家族状況、軍役経験の有無、および法律で保護されたその他のあらゆる状況は考慮されません。 また、犯罪歴のある人物の雇用も、募集要項を満たす応募者の場合は適用法令に従って検討します。 さらにEAでは、身体に障害のある方々のために、適用法令によって定められた職場環境を整えることも行っています。

Days Open: 35

Can this position be remote?:

EEO Employer Verbiage:

EAは雇用機会を均等に提供します。 雇用に関する決定を下す際は、人種、肌の色、国籍、出身国、出身民族、身体的性別、社会/文化/心理的性別、性別自認または性別表現、性的指向、年齢、遺伝情報、宗教、身体障害、病状、妊娠、婚姻状況、家族状況、軍役経験の有無は考慮されません。 さらにEAでは、身体に障害のある方々のために、適用法令によって定められた職場環境を整えることも行っています。