Resource Manager

Requisition Number: 156920

Position Title: Senior BM&O Analyst I

External Description:

Resource Manager

 

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

 

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

 

We’re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself. 

 

And we want you to join us. We’re hiring a Resource Manager.

 

This role is part of EA’s Customer Experience organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.

 

The Resource Manager collaborates with cross-functional teams to lead capacity planning efforts and manage resources for WWCE’s Business Enablement portfolio. 

 

This is an individual contributor role supporting WWCE from the Strategic Planning and Business Management team. We are looking for someone who can identify the right resource approach for our team, define the model and set up the practice for ongoing management. The right candidate will have set up resource model and managed the resource management practice in previous roles. This position reports to the Sr. Director of Strategic Planning and Business Management for Worldwide Customer Experience.

 

A successful Resource Manager will answer questions like:

• • How much work can the organization support?
  • What roles does this project need to staff?
  • What patterns are we seeing in our work?
  • What skills are most often utilized?
  • What skills are missing or need more investment?
  • How will this new request disrupt or fit into our current portfolio?
  • How are teams staffed against the work?
  • Who is available to work on a project and when?
  • What are the capacity models for each team?
  • How do we transition from role based to person specific resource identification?

 

 

Responsibilities

• Standup a Resource Management Framework
• • Lead the adoption of a new resource management framework and optimize the process in collaboration with stakeholders
  • Work with leaders and resource managers to identify the right capacity model to leverage for planning
  • Work closely with resource managers to define their role in supporting an accurate understanding of their teams capacity
  • Facilitate the continued development and definition of this function, including process development, technology solutions, and a skillset/talent management system

 

• Strategic Capacity Planning
• • Lead the organization's efforts to model resource capacity and visualize project modeling scenarios during strategic planning cycles
  • Advise on feasibility to successfully complete all of the projects in the portfolio
  • Identify and recommend resources needed to deliver against requested program or project objectives
  • Influence decision-makers on how best to align work to resource availability and desired timing
  • Analyze future demand or patterns for resources and recommend options that will prepare the organization for future skill needs 
  • Maintain and provide accurate data for leadership regarding staffing against existing and pipeline projects

 

• Resource Management
• • Ensure there is a clear, current, and functional view for when resources are available and what projects they can be designated to 
  • Be able to provide what-if scenarios that inform leadership on choices for delivery
  • Identify hiring needs and skills gaps as they arise
  • Recommend project resources based on project needs, resource skills, and availability
  • Provide and publish availability information and proactively manage bandwidth
  • Lead recurring resource meetings and facilitate resourcing booking issues/conflict resolution as well as analyze and report on weekly utilization reports with stakeholders
  • Maneuver changing framework conditions and resource availability, and find solutions to resource management conflicts as they occur

What success looks like:

 

• Capture employee qualifications and skills
• Provide transparency about workload and capacities
• Reduce bottlenecks due to overallocation
• Visualize resource data and model “what if” scenarios in a way that compels swift and effective decision-making
• Plan how resources are allocated across multiple projects over time
• Be able to identify resource bottlenecks and potential conflicts at an early stage

Skills and Experience

• Bachelor’s degree or 7 years of related experience in one of the following areas: human resources, recruiting, staffing/placement/resource management, or field consulting experience
• Organization, process initiation and management, negotiation, communication, change management and compromise
• Experience in setting up resource management framework within mid-size company using existing infrastructure and limited resource management maturity
• Experience with at least 1 resource management enterprise application. Planview is preferred but will consider candidates with knowledge of any top industry tool, such as:
• • Tempus Resource
  • Meisterplan
  • Skills Workflow
  • Other
• Adequate business skills to evaluate the financial impact of staffing alternatives (deploying existing staff, hiring additional staff, deploying third party contractors, deploying low cost/offshore resources).
• Ability to visualize ideas and new concepts
• Strong communication and presentation skills
• Ability to develop trust with the Leadership Team and Extended Leadership Team

 

EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider for employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

#LI-TA1

 

 

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Community / Marketing Title: Resource Manager

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText: EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부, 또는 법으로 금지된 기타 요인을 고려하지 않고 결정됩니다. 또한, 해당 직책에 합당한 능력을 갖추고 있다면 범죄 기록이 있는 지원자도 관련 법률을 준수하는 방식으로 채용 여부를 고려합니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.

Days Open: 20

Can this position be remote?:

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.