IT Service Specialist - 2nd Shift

Requisition Number: 156843

Position Title: ITO Services Specialist II

External Description:

To provide quality support with a high degree of customer satisfaction, technical expertise, and timeliness. To be the lead technician for a customer grouping within the desktop support group and/or take on the lead of significant desktop related projects.

All support is provided in person and the Specialist must be comfortable communicating directly with all end users in a variety of business units such as Engineering, Marketing, HR, as well as Executive level users.  This is not a phone support or help desk role.

Key Responsibilities

• Provide problem resolution, configuration, and installation of systems and peripherals, to include, but not limited to Desktop PCs, Laptops, and printers.
• Assist with Server Systems and Network Attached Storage service and troubleshooting under the guidance of the local Systems Engineer.
• Support problem resolution with local production applications related to Game Development activities.
• Install, support, and troubleshoot a variety of software packages, including, but not limited to Windows 7, 8.1, 10, Mac OSX, MS Office Suite, Internet Browsers, Outlook, Mcafee, and various financial database applications.
• Able to provide competent support to VIP level executives.
• Manage Operating system and software deployments with Microsoft System Center Configuration Manager (SCCM).
• Create/Modify application packages for local and global distribution.
• Procurement of hardware and software.
• Evaluate and recommend hardware and software solutions.
• Lead and participate in team projects that enhance the quality or efficiency of support.
• Lead and assist other desktop staff in support of a major or complex product.
• Act as liaison, working with software or hardware vendors to solve technical issues as needed.
• Provide documentation as needed for software and projects.
• Asset management using industry standard tools.
• Work with Game teams to help streamline their IT processes.
• Build and maintain proactive relationships with studio senior technical leads and IT team members.
• On-call support as required to complete projects and solve problems on a timely basis.
• Provide responsive service for end-user problems, inquiries, and requests. Must work within established timelines for problem resolution.

Technical Skills and experience

• 5-7 years of previous experience in a Senior Desktop support role with an ability to understand technical issues related to desktop support.
• Strong client OS background including Windows 7, Windows 8.1, Windows 10, and Mac OSX.
• Knowledge of enterprise desktop and user administrative tools including Active Directory, SCCM, and McAfee EPO.
• Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
• Must be a self-starter with the ability to work under strict time constraints. Good time management skills.
• Excellent oral and written communication skills.
• Excellent analytical and problem-solving skills.
• Must have strong customer service skills.
• Ability to work with and support a diverse range of users with computer literacy skills ranging from the novice to the expert.
• Must have strong documentation skills.
  
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Community / Marketing Title: IT Service Specialist - 2nd Shift

Company Profile:

Electronic Arts Inc. ist ein weltweit führender Anbieter interaktiver Unterhaltungssoftware. EA bietet Spiele, Inhalte und Online-Dienste für internetfähige Spielkonsolen, Personalcomputer, Mobiltelefone und Tablets an.

EEOText: EA engagiert sich für Chancengleichheit und Gleichstellung. Alle Personalentscheidungen werden unabhängig von Ethnie, Hautfarbe, Herkunft, Abstammung, Geschlecht, Geschlechtsidentität oder ausgelebtem Geschlecht, sexueller Orientierung, Alter, genetischer Information, Religion, Behinderung, Krankheit, Schwangerschaft, Familienstand, Veteranenstatus oder anderer durch das Gesetz geschützte Charakteristiken getroffen. Wir berücksichtigen unter Einhaltung der geltenden rechtlichen Bestimmungen auch qualifizierte Kandidaten mit Vorstrafen. EA sorgt außerdem für die durch geltendes Gesetz vorgeschriebenen Anpassungen am Arbeitsplatz für Individuen mit anerkannten Behinderungen.

Days Open: 69

Can this position be remote?:

EEO Employer Verbiage:

EA engagiert sich für Chancengleichheit und Gleichstellung. Alle Personalentscheidungen werden unabhängig von Ethnie, Hautfarbe, Herkunft, Abstammung, Geschlecht, Geschlechtsidentität oder ausgelebtem Geschlecht, sexueller Orientierung, Alter, genetischer Information, Religion, Behinderung, Krankheit, Schwangerschaft, Familienstand oder Veteranenstatus getroffen. EA sorgt außerdem für die durch geltendes Gesetz vorgeschriebenen Anpassungen am Arbeitsplatz für Individuen mit anerkannten Behinderungen.