Sr. Manager, Payments Operations and Partnerships

Requisition Number: 154577

Position Title: Sr Manager Program Management

External Description:

We Are EA

Electronic Arts is more than you’ve ever realized. We’re more than a company, or a headline, or even a clever catchphrase – we’re a vibrant community of over 10,000 artists, storytellers, technologists and innovators working toward a shared vision: to inspire and unite through play!

Our Electronic Arts Digital Platform (EADP) is one of the world's largest and fastest growing gaming platforms, with a mission to change how the world plays games. We take pride in our creativity, innovation and technical excellence. Our work environment is fun, fast paced and rewarding. We provide a unique environment for learning, development and shaping the future of computer games and internet services and we're looking for high energy, intelligent and highly motivated leaders with a just-do-it attitude to join us.

The Challenge Ahead

The EA Digital Platform’s Commerce and Identity (C&I) team designs and operates an industry-leading service platform that provides hundreds of millions of gamers with personalized experiences — including account registration, login, account security, offers catalog, check-out, fraud prevention, billing & payments, entitlements & DRM services, subscription management, and transactional messaging. 

As the Sr. Manager, Payments Operations and Partnerships, you will help drive our digital services for millions of passionate gamers worldwide. Your work ensures payment systems and vendors are seamlessly and flawlessly integrated with us, so players can easily buy and experience our world class games.    In addition, you will own the strategy for building and managing a global network of local Payment Partners that produce the right mix of optimal payment options. 

Responsibilities:

Payment Operations

• Manage reporting and monitor metrics to analyze payment platform performance.
• Partner with Engineering to lead optimization opportunities
• Maintain knowledge of industry best practices, trends, and performance benchmarks
• Support launches of new payment options, vendor onboarding and new game releases
• Drive issue and incident identification and business impact analysis
• Work with external payment partners and vendors; manage existing C&I partnerships
• Contribute requirements and insight to create world class products and processes to operate a global online payment platform.
• Identify and select new payment providers and account risk technology vendors globally

Partner Relationships

• Define contract terms and negotiate service rates
• Develop effective working relationships with our partners
• Coordinate partner-related projects with our Product, Back-Office, Compliance, Program, Engineering, and Operations teams. Act as their point of escalation
• Define and monitor metrics to improve partners’ performance; lead QBRs
• Determine and execute card interchange optimization strategies
• Benchmark partner network against EA’s competition as well as EA’s partners.
• Establish best practices; influence direction based on industry knowledge and market research
• Leverage partners’ marketing/promotion power
• Become the EA go-to person for digital payments

Job Requirements:

• Self-motivated with the ability to thrive in a dynamic, fast-paced environment; ability to multi-task and work both independently and as part of an agile team
• Creative problem solver
• Results-driven and highly quantitative
• True passion for understanding customer behavior on-platform and in-game
• Strong interpersonal and communication skills
• Strong project management skills

Skills and Experience:

• Extensive of experience in digital payments, ideally on a multi-regional or global scale as well as experience growing partnerships (domestically and internationally).
• In-depth payment business and technical domain knowledge including interchange, payment systems, payment risk, business development, tax, legal, and accounting.
• Experience working closely with both business and engineering functions.
• Strong quantitative analytical skills including the ability to interpret large structured data, develop recommendations and analysis.
• Experience in either Account or Payment Risk is plus.
• Knowledge of SQL and statistical/reporting tools (Tableau), preferred.
• Exposure to scripting or coding (Java, Python, Perl etc.) a plus.
• Experience working with transactional systems, processes or analytics in a technology company, preferred.
• Previous exposure to e-commerce, online payments (global and local), digital goods and/or gaming industry preferred.
• BS degree required in a quantitative discipline such as Mathematics, Statistics, Economics, Engineering, Operations Research, Computer Science or others. 

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Community / Marketing Title: Sr. Manager, Payments Operations and Partnerships

Company Profile:

Electronic Arts Inc. är ett globalt ledande mjukvaruföretag för interaktiv underhållning. EA levererar spel, innehåll och onlinetjänster för internetuppkopplade spelkonsoler, persondatorer, mobiltelefoner och surfplattor.

EEOText: EA är en arbetsgivare som är för likabehandlande. Alla anställningsbeslut görs utan hänsyn till ras, färg, ursprung, anor, kön, könsidentitet eller -uttryck, sexuell läggning, ålder, genetisk information, religion, funktionshinder, sjukdomstillstånd, graviditet, civilstånd, familjestatus, veteranstatus eller annan karakteristik som skyddas av lagen. Vi kommer också att överväga kvalificerade sökande med kriminalregister för anställning, i enlighet med gällande lag. EA gör också arbetsplatsen tillgänglig på det sätt som krävs för kvalificerade personer med funktionshinder, enligt gällande lagar.

Days Open: 79

Can this position be remote?:

EEO Employer Verbiage:

Om EA

På Electronic Arts är vårt mål att inspirera världen till att spela. Vi skapar fantastiska nya spelupplevelser för miljontals spelare världen över genom att sammanföra talangfulla människor som kombinerar kreativitet, innovation och passion. Vi vet att vår mångfald är vår styrka. Vi skapar en inkluderande kultur för våra anställda och ger dem möjligheter att lära sig nya saker och vägleda andra anställda så de kan utföra sitt livs viktigaste och mest givande arbete.

Vi sätter våra anställda i första rummet. Vi erbjuder omfattande förmånspaket med fokus på hälsa och välstånd för att möta dina behov och hjälpa dig få en bra balans mellan karriären och privatlivet. Vi erbjuder dynamiska och samarbetsinriktade arbetsmiljöer, möjlighet att samverka via våra resursgrupper och hjälp med ett balanserat liv genom betald ledighet, föräldraledighet, gratis spel och mycket mer!

Electronic Arts är en arbetsgivare med lika möjligheter. Alla anställningsbeslut görs utan hänsyn till ras, färg, ursprung, anor, kön, könsidentitet eller -uttryck, sexuell läggning, ålder, genetisk information, religion, funktionshinder, sjukdomstillstånd, graviditet, civilstånd, familjestatus, veteranstatus eller annan karakteristik som skyddas av lagen. Electronic Arts gör också arbetsplatsen tillgänglig på det sätt som krävs för kvalificerade personer med funktionshinder, enligt gällande lagar.