Lead Systems Administrator - Mission Control Center

Requisition Number: 152544

Position Title: Systems Engineer I

External Description:

We are EA

And we make games – how cool is that? In fact, we entertain millions of people across the globe 24/7 with the most amazing and immersive interactive software in the industry. But making games and delivering a flawless player experience is hard work. That’s why we employ the most creative, resourceful and passionate people in the industry.

The Challenge Ahead:  

The Mission Control Center (MCC) resides within the EA Digital Platforms Technical Operations team which is responsible for the infrastructure that our games run on. The MCC is the central point of contact for the Digital Platform team and plays a key role in driving online ‘always on’ services keeping a watchful eye over all monitored endpoints to ensure a continuous 24X7X365 uptime for our stakeholders. We’re looking for a Lead Systems Administrator to join the team.

What a MCC Lead Systems Administrator does at EA:

An MCC Lead Systems Administrator will work in conjunction with the MCC Manager to ensure that operations during a shift are managed to proper SLAs and standards are adhered to.  The MCC lead will be the first point of escalations for MCC team members and partners/stakeholders. During an assigned shift MCC Lead will assist with queue oversight, triaging major incidents, identifying needs of MCC,  and areas of improvement across the MCC team . The MCC Lead will be able to understand as act as an MCC Systems Administrator and be able to perform technical duties of this role when required. All Systems Administrators triage issues, provide an initial pass to resolve and assist our internal Tier 3 engineers.. The Lead Systems Administrator will also be responsible for creation and addition of documentation to our knowledge base and run books for all elements that are monitored by our MCC. The Lead Systems Administrator will additionally assist in tracking and providing data for internal group reports that detail the success and utilization of our Mission Control Center, disaster recovery policies and emergency/incident management drills.  The ideal candidate understands the rigorous demands a 24x7x365 real-time online operational environment requires.

Key Responsibilities:

• Provides point of escalation to MCC personnel and partner/stakeholders during Shift.
• Provides day to day oversight of MCC incidents to include monitoring/tracking tier 1 and 2 systems related incidents.
• Work with MCC Manager on logistical tasks to keep MCC running. Analytics, team Scheduling, team needs, ect.
• Technical point of contact during shift for MCC technicians.
• Assists in building of EAs technical knowledge base, run books and escalation policies for day to day issue resolution for systems and site management.
• Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
• Analyzes data to assist in providing results of emergency management and disaster recovery drills as defined by agreed incident escalation and disaster recovery policies.
• Partners with other Technical Operations teams on a consistent basis in order to reduce systems downtime.
• Escalates emergencies as needed to lead and/or management personnel.
• Escalates trouble incidents/ticket as needed to lead and/or management personnel.
• Ensures MCC notification and escalation procedures are accurately followed.
• Experience with system installation, automation, configuration, and management.
• Designs and develops scripting and other automation tasks.
• Partners with development, QA, DBAs and other administrators to develop and implement improved deployment practices.
• Troubleshoots application, network, and server level problems for internal systems.
• Maintains Backup systems and perform regular system backups and test restore.
• Reviews log files and other server monitoring data for problems and perform proactive maintenance.
• Participates in 24x7 support and maintenance activities.

The next great EA MCC Systems Administrator also needs:

• Minimum BS degree in Computer Science, Engineering or related field
• 2-3+ years’ experience with Systems Operations/Engineering organizational responsibilities which include ownership and management of incident escalation, resolution tracking and resolution reporting, with at least 1 of those years being a Lead
• 2 years experience with AWS public cloud deployments, understanding of existing AWS technology offerings, and experience with integrated public cloud services is required.
• Advanced level of experience with virtualization technologies such as Xen, KVM and/or VMW
• Strong understanding of application transport and network infrastructure protocols (e.g., TCP/IP, DNS, and DHCP)
• Experience or dealings with Network Operations Center best practices
• Understanding of company resources such as; databases, software applications, and organizational structure
• Strong crisis management skills
• Proficient understanding of code versioning tools, such as Git
• Must demonstrate solid quantitative, analytical and conceptual thinking skills
• Ability to define problems, document and establish facts to draw valid conclusions
• Red Hat/CentOS Linux administration experience
• Experience with OS security fundamentals for publicly accessible Linux servers
• Experience with common Linux and/or Unix Systems administration tools
• This position will require shift work to include nights, weekends and holidays

     …and, in general, the potential to sweep us off our feet!

What’s in it for you? Glad you asked!

We love to brag about our great perks like comprehensive health and benefit packages, tuition reimbursement, 401k with company match and, of course, free video games. And since we realize it takes world-class people to make world-class games, we offer competitive compensation packages and a culture that thrives off of creativity and individuality. At EA, we live the “work hard/play hard” credo every day.

Don’t Just Play It – Create It!

City:

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Community / Marketing Title: Lead Systems Administrator - Mission Control Center

Company Profile:

Nous sommes une équipe internationale de spécialistes de la création, de la narration, de la technologie, de la génération d’expériences, de l’innovation et bien plus encore. Nous pensons que nos équipes doivent être aussi diversifiées que nos communautés afin de créer des jeux et des expériences inoubliables. Chez Electronic Arts, la seule limite est votre imagination.

EEOText: EA est un employeur qui offre l'égalité d'accès à l'emploi. Toutes les décisions d'emploi sont prises sans prendre en considération les critères de race, couleur de la peau, origine ethnique, descendance, sexe, genre, identité ou expressions de genre, orientation sexuelle, âge, de nature génétique, religion, invalidité, état de santé, grossesse, situation matrimoniale, situation familiale, état d'ancien combattant, ou encore toute autre caractéristique protégée par la loi. Nous tiendrons aussi compte des candidats qualifiés à l'emploi possédant un casier judiciaire, en vertu de la loi en vigueur. EA veille aussi à procéder à des aménagements spéciaux en milieu de travail pour les candidats qualifiés et présentant une invalidité, tel que requis par la loi en vigueur.

Days Open: 154

Can this position be remote?:

EEO Employer Verbiage:

À propos d'Electronic Arts

Toutes nos actions sont tendues vers le même objectif : transmettre l'envie de jouer. Au travers de nos jeux innovants, de nos services novateurs et de nos technologies de pointe, nous offrons des possibilités infinies à des millions de fans dans le monde entier.

 

Nous cherchons des personnes inclusives et collaboratives aux points de vue variés pour enrichir notre culture et nous stimuler. Grâce à notre programme d’avantages sociaux, nous adoptons une approche holistique centrée sur le bien-être physique, émotionnel, financier, professionnel et communautaire pour soutenir les membres de notre personnel à chaque chapitre de leur vie. Nous fournissons un ensemble complet d’avantages sociaux garantissant une vie équilibrée et offrant notamment des congés payés, des congés parentaux, des jeux gratuits et bien plus encore. Notre objectif est de fournir un environnement de travail sûr et bienveillant qui vous permet de vous épanouir sur le plan personnel comme sur le plan professionnel.

 

Electronic Arts souscrit au principe de l’égalité des chances. Nous prenons nos décisions en matière d’emploi sans distinction de race, de couleur, de pays d’origine, d’hérédité, de sexe, de genre, d’identité ou d’expression de genre, d’orientation sexuelle, d’âge, d’informations génétiques, de religion, de handicap, d’état de santé, de grossesse, de situation familiale, d’ancienneté ou de tout autre facteur protégé par la loi. Nous étudions également les candidatures des personnes qualifiées possédant un casier judiciaire, conformément à la loi en vigueur. Par ailleurs, EA aménage l’environnement de travail pour les personnes en situation de handicap, conformément à la loi en vigueur.