Associate Systems Administrator - Mission Control Center

Requisition Number: 152543

Position Title: Associate Systems Engineer I

External Description:

We are EA

And we make games – how cool is that? In fact, we entertain millions of people across the globe 24x7 with the most amazing and immersive interactive software in the industry. But making games and delivering a flawless player experience is hard work. That’s why we employ the most creative, resourceful and passionate people in the industry.

The Challenge Ahead

The Mission Control Center (MCC) resides within the EA Digital Platforms Technical Operations team which is responsible for the infrastructure that our games run on. The MCC is the central point of contact for the Digital Platform team and plays a key role in driving online ‘always on’ services keeping a watchful eye over all monitored endpoints to ensure a continuous 24X7 uptime for our stakeholders. We’re looking for a Systems Administrator to join the team.

What an MCC Systems Administrator does at EA

• Responsible for being the first point of contact for systems related issues
• Triages issues, provides an initial evaluation of the issue, performs troubleshooting steps and assists our internal Tier 3 engineers ensuring that our escalation process and procedures are followed.
• Responsible for creation and addition of documentation to our knowledge base and run books for all elements that are monitored by our MCC
• Participates in projects that will improve and optimize the activity performed by MCC
• Understands the rigorous demands a 24x7 real-time online operational environment requires
• Provides day to day oversight of MCC incidents to include monitoring/tracking systems related incidents
• Assists in building of EAs technical knowledge base, run books and escalation policies for day to day issue resolution for systems and site management
• Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements
• Analyzes data to assist in providing results of emergency management and disaster recovery drills as defined by agreed incident escalation and disaster recovery policies
• Partners with other EA Operational teams on a consistent basis in order to reduce systems downtime
• Uses both technical and hierarchical escalation methods in order to ensure the successful resolution of incidents within the agreed SLAs
• Ensures MCC notification and escalation procedures are accurately followed
• Designs and develops scripting and other automation tasks
• Partners external teams in order to develop and implement improved deployment practices
• Troubleshoots application, network, and server level problems for internal systems
• Maintains Backup systems and perform regular system backups and test restore
• Reviews log files and other server monitoring data for problems and perform proactive maintenance

The next great MCC Systems Administrator

• Has minimum a bachelor's degree in Computer Science, Engineering or related field or very passionate about the IT and gaming industries
• Has experience with Cloud services deployments, understanding of existing Cloud technology offerings, and experience with integrated public cloud services is required
• Experience with virtualization technologies such as Xen, KVM and/or VMW
• Has 1-3 years’ experience with Systems Operations/Engineering organizational responsibilities which include ownership and management of incident escalation, resolution tracking and resolution reporting
• Has understanding of application transport and network infrastructure protocols (e.g., TCP/IP, DNS, and DHCP)
• Has experience or dealings with Network Operations Center best practices
• Has strong crisis management skills
• Must demonstrate solid quantitative, analytical and conceptual thinking skills
• Has the ability to define problems, document and establish facts to draw valid conclusions
• Has experience with OS security fundamentals for publicly accessible Linux servers
• Has experience with common Linux and/or Unix Systems administration tools
• Must be flexible as the position will require shift work to include weekends and holidays

…and, in general, the potential to sweep us off our feet!

What’s in it for you? Glad you asked!

We love to brag about our great perks like comprehensive health and benefit packages, tuition reimbursement, 401k with company match and, of course, free video games. And since we realize it takes world-class people to make world-class games, we offer competitive compensation packages and a culture that thrives off of creativity and individuality. At EA, we live the “work hard/play hard” credo every day.

#LI-JR2

 

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Community / Marketing Title: Associate Systems Administrator - Mission Control Center

Company Profile:

Electronic Arts Inc. ist ein weltweit führender Anbieter interaktiver Unterhaltungssoftware. EA bietet Spiele, Inhalte und Online-Dienste für internetfähige Spielkonsolen, Personalcomputer, Mobiltelefone und Tablets an.

EEOText: EA engagiert sich für Chancengleichheit und Gleichstellung. Alle Personalentscheidungen werden unabhängig von Ethnie, Hautfarbe, Herkunft, Abstammung, Geschlecht, Geschlechtsidentität oder ausgelebtem Geschlecht, sexueller Orientierung, Alter, genetischer Information, Religion, Behinderung, Krankheit, Schwangerschaft, Familienstand, Veteranenstatus oder anderer durch das Gesetz geschützte Charakteristiken getroffen. Wir berücksichtigen unter Einhaltung der geltenden rechtlichen Bestimmungen auch qualifizierte Kandidaten mit Vorstrafen. EA sorgt außerdem für die durch geltendes Gesetz vorgeschriebenen Anpassungen am Arbeitsplatz für Individuen mit anerkannten Behinderungen.

Days Open: 179

Can this position be remote?:

EEO Employer Verbiage:

EA engagiert sich für Chancengleichheit und Gleichstellung. Alle Personalentscheidungen werden unabhängig von Ethnie, Hautfarbe, Herkunft, Abstammung, Geschlecht, Geschlechtsidentität oder ausgelebtem Geschlecht, sexueller Orientierung, Alter, genetischer Information, Religion, Behinderung, Krankheit, Schwangerschaft, Familienstand oder Veteranenstatus getroffen. EA sorgt außerdem für die durch geltendes Gesetz vorgeschriebenen Anpassungen am Arbeitsplatz für Individuen mit anerkannten Behinderungen.