Player Insights Analyst

Requisition Number: 151225

Position Title: Staff Analyst, Analytics

External Description:

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

We’re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself. 

And we want you to join us. We’re hiring a Player Insights Analyst.

This person will support our marketing research activities through all phases of the custom research project lifecycle.  Experience with both qualitative and quantitative research is a plus. This person will be responsible for working closely with key stakeholders to help execute and manage our new Voice of the Player post-contact survey program, which includes Social Listening.

This role is part of EA’s Customer Experience organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.

The Player Insights Analyst will also manage our internal Voice of the Player data collection platform. They’ll report to our research manager.

So how does the Player Insights Analyst make great experiences for players? They:

• take initiative – work autonomously to solution a problem and drive the research process forward, asking questions of stakeholders, and updating the business on the progress or timelines until delivery of results.  Ultimately the researcher works with stakeholders to drive change across the business, owning where applicable, all communications.
• project design – work with stakeholders to design project methodology and develop survey instrument. The researcher must be able to translate input from stakeholders into an effective study design and survey instrument.
• exploring data – work with survey and internal data sources to sift, sort, collect, and analyze to provide actionable research insights to the business.
• develop actionable reporting and insights – effectively interpret survey data to provide research insights that improve the player experience and deliver a Signature Customer Experience for EA.
• storytelling – tell a story with the insights, not just provide data or graphs to the business. With actionable research and a compelling story, we have an opportunity to shape the player experience and drive the Signature Customer Experience for EA.

• have fun! As a game company, a passion for games and improving the player experience is a must.

If this role is for you, then you are:

• intellectually curious—you’re able to frame and solve business problems while actively seeking out best-in-class solutions
• critical thinker—you have strong quantitative and qualitative research skills, with the ability to go beyond findings for actionable suggestions
• collaborative—you work well in a collaborative team environment with analysts, internal teams, external partners, and clients
• self-starter—you’re a self-motivated person who needs limited direction to produce tangible results
• technology forward—you have an interest in technology and know relevant platforms and models, with a strong understanding of emerging technology trends
• communication—you’re a clear and persuasive oral and written communicator, an active listener, and a concise presenter
• positive—you have a can-do attitude and find the bright side of stressful situations.

 

If you’re interested in this role, you’ll need these skills or experiences:  

• Bachelor’s degree in Statistics, Marketing or a related field.
• Two or more years of market research experience.
• Knowledge of statistical packages (SPSS, SAS, or similar).
• Knowledge of survey platforms like Qualtrics, SurveyMonkey, or SureyGizmo.
• Knowledge of Google Analytics and data warehousing, modeling, and mining is a plus.
• Knowledge of Voice of the Customer programs, interactive entertainment industries, customer contact centers, and Social Listening strategies is a plus.
• Knowledge of customer contact centers, is a plus
• Knowledge of social listening best practices and platforms, is a plus

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Community / Marketing Title: Player Insights Analyst

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText: EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부, 또는 법으로 금지된 기타 요인을 고려하지 않고 결정됩니다. 또한, 해당 직책에 합당한 능력을 갖추고 있다면 범죄 기록이 있는 지원자도 관련 법률을 준수하는 방식으로 채용 여부를 고려합니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.

Days Open: 82

Can this position be remote?:

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.