Online Optimization Manager

Requisition Number: 150063

Position Title: Manager III, BM&O

External Description:

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

We’re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself. 

And we want you to join us. We’re hiring an Online Optimization Service Manager.                          

We’re seeking an exceptional self-starter who has implemented online strategic initiatives. And those implementations have been a success. This person will be responsible for managing the global content management and publishing team and will work to make EA’s online help site easier to use. They’ll also identify new ways for players to get help online. This role will include reviewing the existing online capabilities, identifying opportunities for automation, managing the implementation of new technologies, and optimizing how we deliver help content to players.

This role is part of EA’s Customer Experience organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.

The Online Optimization Service Manager will work with multiple teams across Customer Experience including Content, Insights, and Programs. A typical day might see this person reviewing the performance of content on EA Help’s website, identifying an area where we can do better, changing where and how we position information on the website, or recommending where we should automate things.

 So how does the Online Optimization Service Manager make great experiences for players? They:

• Manage 3 Publishing and Content Management Specialists
• Coach and develop their team members by accurately assessing their strengths and development needs, then giving timely and specific feedback
• Identifiy and prioritize improvements on the EA Help website and present their analysis with recommendations to Online Services Sr. Manager and wider Operations leadership team.
• Calculate ROI for improvements, validate results post implementation, and communicate to key stakeholders across Operations
• Develop, document, and deliver EA Help strategic road map with quarterly and annual updates

 

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Community / Marketing Title: Online Optimization Manager

Company Profile:

Electronic Arts Inc. ist ein weltweit führender Anbieter interaktiver Unterhaltungssoftware. EA bietet Spiele, Inhalte und Online-Dienste für internetfähige Spielkonsolen, Personalcomputer, Mobiltelefone und Tablets an.

EEOText: EA engagiert sich für Chancengleichheit und Gleichstellung. Alle Personalentscheidungen werden unabhängig von Ethnie, Hautfarbe, Herkunft, Abstammung, Geschlecht, Geschlechtsidentität oder ausgelebtem Geschlecht, sexueller Orientierung, Alter, genetischer Information, Religion, Behinderung, Krankheit, Schwangerschaft, Familienstand, Veteranenstatus oder anderer durch das Gesetz geschützte Charakteristiken getroffen. Wir berücksichtigen unter Einhaltung der geltenden rechtlichen Bestimmungen auch qualifizierte Kandidaten mit Vorstrafen. EA sorgt außerdem für die durch geltendes Gesetz vorgeschriebenen Anpassungen am Arbeitsplatz für Individuen mit anerkannten Behinderungen.

Days Open: 104

Can this position be remote?:

EEO Employer Verbiage:

EA engagiert sich für Chancengleichheit und Gleichstellung. Alle Personalentscheidungen werden unabhängig von Ethnie, Hautfarbe, Herkunft, Abstammung, Geschlecht, Geschlechtsidentität oder ausgelebtem Geschlecht, sexueller Orientierung, Alter, genetischer Information, Religion, Behinderung, Krankheit, Schwangerschaft, Familienstand oder Veteranenstatus getroffen. EA sorgt außerdem für die durch geltendes Gesetz vorgeschriebenen Anpassungen am Arbeitsplatz für Individuen mit anerkannten Behinderungen.