Web Operation & Content Management

Requisition Number: 154613

Position Title: Web Producer I

External Description:

The EAX Digital Publishing team has an opportunity for a Content Manager.  This position will be accountable for supporting the company’s digital publishing pipeline, live services, and site management associated with maintaining EA’s Player Network destinations, web presence, and digital storefronts.  Primary responsibilities focus on delivering operations for our content publishing pipeline.  This includes working with direct partners to configure and deliver content publishes, addressing live site issues impacting player experience, and contributing to key performance metrics for the EAX Digital Publishing team.  Secondary responsibilities include supporting optimization efforts to innovate our publishing framework as our business model evolves; working across partners such as development and brand teams to contribute to our publishing pipeline and key EAX business programs such as EA Access and Origin Access.  As part of the EAX Digital Publishing team, you play a key part in making the Player Network experience for EA.

KEY ROLES AND RESPONSIBILITIES: 

• Manage workload priorities across multiple work streams, including game development support, content publishing, merchandising, business programs, and site management
• Execute multiple publishing operational tasks and objectives in parallel based on priority and business impact
• Publish content configurations that support programs related to the Player Network, EA digital store, and/or subscriptions models to ensure partner and business initiatives are met successfully
• Service multiple internal and external stakeholders to deliver on expectations for key events and milestones
• Support player engagement and content initiatives through publishing content for EA’s player portals including regional and localized requirements
• Support merchandising initiatives and promotional events on the digital store
• Support Live Services activities through pricing updates, product adjustments, content update releases, and related activities for EA’s Player Network, including updates requested by studio, franchise, or territory leads
• Support and drive opportunities for process and operations optimization

JOB REQUIREMENTS:

• 1-2 years experience in an operational role supporting medium scale projects or business initiatives that have a continual release/service model
• 4-year college graduate with a background in business or technical field OR 2-5 years of professional experience in the e-Commerce, digital content management, web publishing, digital operations, or related domain space
• Excellent organizational skills to effectively manage workload and deliver on objectives and goals across a variety of publishing operations activities
• Ability to execute on tasks and validate workload approaches, using them to contribute in how workload execution is defined and executed
• Demonstrated personal management skills such as setting priorities, managing time, decision making, and multitasking
• Effective written and oral communications skills and a team-oriented work ethic
• Hands-on experience working with Adobe Experience Manager (AEM) or similar application desired
• Must have effective and proficient computer skills, including high proficiency with Microsoft Office suite, Google Docs, project and workload management applications, and top tier web browsers
• Experience with web merchandising software and/or content management systems (CMS)
• Basic knowledge of HTML, CSS, and other web technologies
• Experience in using Microsoft Windows and Windows applications as a power user
• Comfort and familiarity with current subscription and e-Commerce user/buyer feature sets available on major web storefronts (e.g. Netflix, Amazon, Walmart, iTunes, etc.)

DESIRED PROFILE:

• Operations performer: A multi-tasker who understands operations workload and priority.  Able to self-manage workload and deliver on daily objectives.  Can contribute in how to optimize productivity and drive Quality.
• Systems thinker: Understands how technology, design, and processes interact to create products, tools, and approaches to executing work.
• Collaborative: Able to partner smoothly with both local and global partners.
• Detail-oriented: Meticulous attention to detail.
• Organized: Can manage multiple operational tasks simultaneously, focusing effort based on priorities and leadership direction, and able to deliver results with a steady consistent approach.
• Adept to Change: Comfortable in an evolving startup environment and can embrace and adjust to change with enthusiasm and focus.
• Gamer: Interest in video gaming and or digital/social gaming industry a plus.

City:

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Community / Marketing Title: Web Operation & Content Management

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 76

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.