Technical Project Manager, Dynamic Messaging

Requisition Number: 153114

Position Title: Lifecylce Marketing Lead

External Description:

Job Title  

Technical Project Manager, Dynamic Messaging, Global Analytics and Insights

Job Description

EA is seeking a technical project manager to help design, build, and optimize lifecycle marketing programs. In this role, you will collaborate across various teams within EA, track & formulate requirements, translate these requirements into development & release plans, and follow them through to delivery.

This role will be part of the Dynamic Omnichannel Messaging (DOM) team, a centralized, always-on, automated messaging program that drives acquisition, engagement and retention across EA’s digital channels. This role will work with various teams across EA marketing, technology, and studio organizations to drive innovative solutions that enable personalized player experiences.

The Technical Project Manager has day-to-day responsibility for managing complex development programs and projects to completion. One of the Dynamic Messaging team’s key principles is to deliver world-class experiences for EA players. The role will coordinate and lead the activities of multiple cross-functional teams to complete projects in support of EA’s omnichannel strategy and objectives.

About the Team

The Dynamic Messaging team’s primary goal is to motivate players to engage with EA games by delivering content against key moments in the player’s journey. The team focuses on leveraging behavioral and transactional data, as well as automation tools to deliver personalized messages, at scale; and strategically delivers enterprise-wide solutions that allow for cross-channel marketing automation to power new digital business models.

Responsibilities of this role include:

• Leads planning process for feature development programs that expand EA's DOM initiative.
• Work closely with engineering leaders & team members to translate complex requirements into executable work items
• Document process guides and capture necessary inputs for solutions design documentation
• Manage project plans and schedule commitments, ensure plans are integrated and aligned to overall organizational and business strategy
• Standardize and define repeatable process from planning to ship, inclusive of security, compliance and operational guidelines
• Identify opportunities for partnership and develop informal networks of influence across the organization
• Take initiative, drive, and deliver effective programs in partnership with cross-functional teams to ensure all aspects of the programs are communicated, supported and delivered to the highest standards
• Tracking risks/issues and dependencies across the program deliverables and communicate their status to global teams
• Conduct Release Readiness reviews, Milestone Reviews, and Operability reviews
• Monitor feedback/feature requests, and lead Release Retrospective
• Balance seeing how the big picture sets clear priorities with the precise, detail-oriented work of keeping teams organized and on task
• Serve as the primary point of contact regarding tool inquiries
• Attend and lead program checkpoint meetings/roundtables

 

Desired Skills and Experience

• Proven Project/Program Management experience in a distributed team environment
• Ability to manage multiple projects, prioritize, and meet tight deadlines in a fast-paced environment
• Sound understanding of the software development life cycle and Agile methodologies
• Extremely data-driven and able to lead prioritization; Ability to remove blockers and get things done
• Experience working with ALM solutions (JIRA, Confluence, etc.)
• Excellent written and time management skills
• Experience with delivering live services, game development, and platform ecosystems a strong plus
• Strategic thinker, with the ability to clearly articulate vision and implement plans
• Proficient with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.)
• Bachelor’s Degree or equivalent experience required. A solid foundation in computer science, prior experience as a software developer preferred
• PDP Certification, Six Sigma Certification, or similar a plus

City:

State:

Community / Marketing Title: Technical Project Manager, Dynamic Messaging

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 92

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.