Operational Readiness Manager

Location: Austin, TX, USA

Notice

This position is no longer open.

Requisition Number: 118647

Position Title: Senior Project Manager

External Description:

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

We’re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.

And we want you to join us. We’re hiring a Change Manager

This person will ensure Operations readiness and success for both planned and unplanned change management initiatives. They will advocate and champion for operational success connecting teams with the right deployment groups, informing strategic and operational decisions for CE and our players. This person will be in a constant pursuit of simple, effective and inclusive change, removing blockers and setting solution paths that achieve our goals.

This role is part of EA’s Customer Experience organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.

So how does the Change Manager make great experiences for players? As an individual contributor you:

understand the key principles of change management and how to successfully manage planned / unplanned change with little impact on people, business performance and our players
provide guidance to Leadership on the change planning cycle to maximize the benefits and minimize change fatigue for both internal groups and our players
champion change acceptance through creation of an agile culture and empower others to deliver change by building capability at all levels
Influence across CE to ensure our resources, people and technology, are structured in such a way that change is quick and easy
assist in the implementation of business initiatives, stakeholder engagement and program design
create operational plans that ensure excellence in post launch support through guidance and facilitation in initial phases and excellent change execution planning
can manage planned / unplanned change initiatives as they arise, and from a variety of sources, including priority setting, value identification, triaging and mitigation techniques with follow-up and resolution, to avoid unnecessary performance impacts.
develop a last mile excellence cycle to review performance in critical deployments and set a foundation for continued operational growth
coordinate retrospective reviews to listen and learn and implement the necessary actions to ensure we continuously improve our approach
build great relationships with key partners to gain understanding of their needs and influence strategic direction. Close information gaps by connecting Operations teams and other groups
operate an inclusive change management environment ensuring all variables are accounted for and involved.

If you’re interested in this role, you’ll need these skills or experiences:

a bachelor’s degree in a relevant field and / or equivalent experience within business and operations change management
5 or more years of experience in the gaming or digital industry at mid / senior Management level
experience in supporting global operations teams through all elements of change
exceptional persuasion and influence skills with the ability to connect people and ideas - fast
a proven track record of process development and continuous improvement
the ability to interpret and escalate risks to appropriate stakeholders
a tenacious attitude to determine the “why?” and question the value added

If this role is for you, then you are:

Organized: You thrive when managing tasks and actions owned by a variety of stakeholders from team members to peers and partners.
Inclusive: You consider all perspectives, and keep the player experience in mind always
Motivated: You are a self-directed individual who’s ready to take initiative and personally jump in, roll up your sleeves, and get to work in either a strategic or functional capacity.
Forward looking: You have strong business acumen and understanding of organisational issues and challenges
Pro-active: You provide recommendations and take the lead on initiatives without being prompted by internal or external partners; you raise concerns fast - especially regarding potential negative impacts to the player experience.
Curious: You investigate the current situation, ask relevant questions to get the whole picture, then provide specific recommendations we can act on.
A team player: You are a leader that encourages team collaboration, works well with peers across multiple functions, promotes enthusiasm, uses your powers of influence when necessary, and motivates relationship building.
Someone who gets it done: You believe that actions speak louder than words and you thrive on achievement.
Active learner: You are talented in several fields: project / program management, business analysis, critical thinking, and business change / transformation. You strive to be well-rounded and good at many things

EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status or veteran status. We will also consider for employment qualified applicants with criminal records in accordance with applicable law.

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Community / Marketing Title: Operational Readiness Manager

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 169

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts