Ops Analyst

Location: Austin, TX, USA

Notice

This position is no longer open.

Requisition Number: 161212

Position Title: BM&O Lead II

External Description:

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

We’re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.

And we want you to join us. We’re hiring an Ops Analyst.

If this role is for you, then you’re the questioning type. You want to understand why things happen and want to share that with others to improve Operations. You are a business analyst and seek to identify and measure improvements. You analyze information to help understand how the business works, listening to teams across CE to identify problem areas and identifying solutions.

This role is part of EA’s Customer Experience organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.

A day in the life of an Ops Analyst looks like:

working across Insights and Operations to provide business analysis to understand where there are opportunities with a specific area of focus, recommending short range solutions
monitoring KPI performance, identifying improvement opportunities, understanding the WHY
preparing reports on plans and results of what we are learning, feeding information into the Weekly Operations review and SDR
reviewing impacts across multiple regions to understand player and advisor differences and how those impact operational KPIs
working across teams to identify trends and areas for improvement
providing Qtrly Reviews on Performance and Gap Assessments

So how does the Ops Analyst make great experiences for players? They:

manage an essential KPI for Operations, defining and delivering improvements to help advisors and players
identify the pain points, bottlenecks, and general blockers to delivering a signature player experience
understand how to measure opportunities identified, with ROI models, and other analysis
represent advisors and players when working with other departments and suggest ways to improve the player experience to appropriate partners
propose policy, process, and integration changes across EA that allow us to provide a seamless player experience
advocate for continuous improvement and challenge the status quo of the Operations team to constantly seek improvements
display confidence in communicating with senior management, or any audience, to ensure what they say is heard and understood
bridge with Operations and Insights to improve storytelling of performance, dashboard development, and communication regarding data quality
foster trust and respect within their team and beyond

If you’re interested, you’ll need these skills or experiences:

2+ years experience in operations and/or analysis
a bachelor’s degree in a relevant field or Six Sigma qualification
experience working with complicated workflows across multiple channels, tech tools, and resource groups
gaming industry and customer support experience is a plus

City:

State:

Community / Marketing Title: Ops Analyst

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 8

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts