Community Engagement Manager, NHL

Requisition Number: 156264

Position Title: Community Engagement Specialist

External Description:

Community Engagement Manager, NHL

[FULL-TIME]

Job Description:

The Community Engagement Manager is a highly visible and important communications role that connects our global game teams and services with our player communities. A successful CC for this role will be able to leverage game and brand expertise with studio and influencer relationships, drive deeper engagement, and be able to collect and summarize real-time feedback. This important role will partner closely with Community teammates, studio and other cross-functional groups around the world to insure a consistent, high quality user experience inside and outside of our games.

 

The Community Engagement Manager has the following primary responsibilities:

• Be the voice of the community, maintain a tight two-way dialogue between core players, studio, and stakeholders.
• Help create and work on important deliverables from the global community plan.
• Help manage social media presence on official EA channels.
• Assist with communications around game and live service issues: Bugs, Cheats, Outages, Support Issues.
• Build close relationships between EA and top brand ambassadors and players.
• Help maintain relationships on various channels and community sites.
• Conduct surveys, research, and feedback from the community on issues significantly impacting the experience.
• Ensure all Electronic Arts standards, policies, and processes are observed and followed.
• Coordinate and share with other EA Community Managers on engagement best practices, standards, and innovations.
• Regularly deliver qualitative Community reports on channel metrics, fan feedback, game issues, or service risks.
• Work very closely with Development teams on overall player experience.
• Assist with the strategy for moderation of official channels such as the forums, social media, and/or websites.
• Maintain a positive community reputation.

 

Qualifications:

• Deep Passion and Experience playing NHL-branded titles, with heavy brand awareness.
• Excellent interpersonal and verbal communication skills.
• 2-3 years’ experience working in online communities, social media, journalism, online marketing, or equivalent.
• Demonstrated writing, grammar, and content-creation skills (samples required).
• Strong knowledge of best practices for operating social channels (Facebook, Twitter, Instagram, etc).
• Comfortable working in a fast, adaptable environment.
• An aggressive, self-motivated, detail-oriented team player and quality driven.
• Has strong problem-solving skills. Must be able to keep focus on multiple tasks and effectively set priorities among projects.
• Ability to objectively interpret customer/community feedback and make actionable recommendations.
• Solid understanding of Live Service operations and Development.
• Bachelor Degree in Communications or Marketing a plus.
• Significant Licensor, Live Service, or Operations experience also a plus.
• Strong understanding of NHL partners, teams and leagues and its players a plus.

 

 

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Community / Marketing Title: Community Engagement Manager, NHL

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 32

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.