Customer Experience Advocate

Requisition Number: 185786

Position Title: Customer Experience Rep II

External Description:

Customer Experience Advocate

You will be part of EA's Fan Care organization. EA's Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game when they have issues, we support fans across their EA experiences and keep them safe online. We value people who bring new ideas and perspectives to make Fan Care a great place to be and be from. We celebrate diversity and inclusion. It's just as important for us to create great experiences for our people as for our players. We're looking for people who will show up excited to work and ready for fun.

You will report to our Team Manager and work in a hybrid capacity. You are required to work from the office a minimum of 2 days per week.

You will be assigned to one of our three rotating shifts. Week-offs will also rotate, ensuring that you have equitable time off while covering the required operational hours.

Responsibilities

• Provide exceptional customer service to EA Mobile players with focus on Fan satisfaction & retention.
• Advocate for EA Mobile Fans and communicating fan feedback through relevant channels.
• Lead daily scrum calls to discuss progress, challenges & updates.
• Analyze & report on any fan effecting issues to relevant teams and follow service level agreements.

Qualifications

• Technical skills
• Exposure or knowledge about different Mobile ecosystems.
• Helpshift/Salesforce/Jira experience is a plus.
• Soft skills
• Proficiency and mastery over the English language, both written and spoken.
• Others
• Ability to manage multiple projects/titles.
• Have customer-centric approach with sensible decision-making skills.
• 0 to 3 years of experience

 

City:

State:

Community / Marketing Title: Customer Experience Advocate

Company Profile:

Electronic Arts Inc. 是全球领先的互动娱乐软件公司。 EA 提供适用于联网主机、个人电脑、手机和平板电脑的游戏、内容和在线服务。

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 7

Can this position be remote?: 0

EEO Employer Verbiage:

EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况或退伍军人身份等因素的影响。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。