Operations Manager

Requisition Number: 184115

Position Title: DD II

External Description:

Operations Manager

 

TEAM OVERVIEW

Quality Verification and Standards (QVS) is a global team supporting the delivery of Quality Verification for all EA Game Development Studios.

We're looking for an Operations Manager, reporting to the Head of East Asia QV, partnering with Asia QV leaders and global operations teams, to help plan and control of our operational activities.

QVS is a transforming business. You will demonstrate strong communication skills, robust analytical capabilities, the experience of using data as a resource, and the determination to propel us towards the future. Our size and global reach requires prioritization and focus. The ability to switch focus and altitude will be important to your success. You are collaborative and excel at working with multiple partners globally.

RESPONSIBILITIES

• Assist and work with Head of East Asia QV to provide necessary oversight and support in the execution of Asia QV Business Unit(BU) daily operational responsibilities, quarterly forecast process, analyze operations metrics and resources
• Work on BU operations directions, strategy ensuring the understanding of QVS goals and priorities with BU leaders.
• Be a subject matter expert of Asia QV operations while leading BU projects, and responsible for Asia QV Risk strategy and mitigation.
• Facilitate BU main conversations, workshops (Goals management, partner reviews, town halls) in partnership with BU leaders and teams.
• Use data and business insights to guide decision-making across our business.
• Identify opportunities for improvement within our essential processes and operating workflows, align with BU leaders, partners, and implement.
• Partner with the BU leaders to understand and track headcount across resource types with a focus on financial impact (operating spending, budgets, target), project assignments, demand requirements, identify opportunities for improvements.
• Partner with global QVS Operations network and develop relationships with all partners.

 

QUALIFICATIONS

• English communication skills in proficient level
• Experience using data and business expertise to inform decisions.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong attention to detail.
• Develop measurements that track discipline performance, delivery, and financial status to find and address core risks to our business and partner teams.
• Experience with process improvement, reporting and automation tools.
• Proficient change management skills.
• The ability to track, model, address risks and present information in engaging ways.
• Minimum 5 years of work experience in operations management or a related field.

City:

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Community / Marketing Title: Operations Manager

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 34

Can this position be remote?: 0

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.