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Sr Director Infrastructure Business Operations

Multiple Locations: Seattle, WA, USA • Vancouver, BC, Canada • Austin, TX, USA

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Requisition Number: 182643

Position Title: Senior Director, Analytics

External Description:

EA is recruiting for a Senior Director Infrastructure Business Operations. The right candidate has a deep expertise in managing the cost and utilization of large-scale digital infrastructure, from  commercial cloud providers to on-prem physical data centers. You will work in partnership with Finance, Studios, game service/application owners, and infrastructure teams to develop company level hosting and operating strategies. Maintaining the balance between keeping EA and its players at the forefront of digital infrastructure and optimization of our demand and utilization is key; in summary, deliver amazing game experiences reliably, securely, and cost effectively.

Reporting to the VP of Production Infrastructure & Engineering (PI&E) , this role is accountable for managing all of EA’s online and internal cloud infrastructure usage and supporting tech, including Online Cost of Revenue (OCOR), as it flows from planning to actuals, from development teams to financial plans. You are the communications bridge between teams leveraging PI&E’s’ infrastructure and all teams that require information about that usage. You will be directly responsible for the work, output, and growth of several discrete teams and functions, including:

  •  Cost Management: creation of utilization-to-cost forecast models and cost allocations. This involves close collaboration with Finance partners and infrastructure users across the company.
  • Capacity Management: building process and analysis models that enable EA to make effective decisions regarding capacity based on player demand and tech stack optimizations.
  • Cost Optimization: data-driven identification, recommendation, and ultimately automated execution of infrastructure utilization optimizations, thru direct analysis and modeling as well as selection and use of third party tools and analytics
  • Cloud Platform and SaaS Partner Management: developing opportunities to optimize costs and operational improvement with key infrastructure and service providers.
  • Procurement: managing the end-to-end procure to pay process for technology vendors in the Cloud and Hosting  Infrastructure space, and associated operational SaaS capabilities. The group also helps track and optimize decommissioning activities to reduce waste and recapture capacity.

You will also help manage the overall budget for the PI&E  organization. In addition you will manage chargeback and showback methods for infrastructure and application services costs to drive critical analysis of costs vs revenue. This is critical in the era of ‘games as live services’ with deep player engagement and long operating lifespans.

Infrastructure optimization is a delicate and constant balancing act across competing interests and priorities. You must be equally adept at crafting and delivering clear and compelling analyses and recommendations to the CTO/CFO on 5-year cost growth projections and optimization, as much as ensuring your teams have the tools and capabilities to do rapid analysis on impacts of a new game design, business deal, or promotional offer.

Required Skills and Experience:

The systems we support are incredibly diverse, produced by dozens of teams from around the world. Accordingly, the ideal candidate will have a diverse skill set and always be eager to expand it. More importantly, they will be able to apply their conceptual understanding to new technologies and tools rapidly.  Below is a representative but non-exhaustive list of the skills we are looking for in a successful candidate. 

  • BSc or Masters degree in computer science or equivalent technical familiarity in large-scale infrastructure management (on prem and cloud)
  • Financial experience, MBA or equivalent experience in large scale cost modeling and optimization
  • Ability to build enterprise level infrastructure plans, both near-term operational and forward conceptual
  • Experience in business application of advanced analytics and data modeling tools
  • Ability to direct and develop high-powered teams across the supporting services that enable infrastructure acquisition and cost management


COMPENSATION AND BENEFITS

The base salary ranges listed below are for the defined geographic market pay zones in these locations. If you reside outside of these locations, a recruiter will advise on the range and benefits for your specific location.

EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Pay offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.


BASE SALARY RANGES

• Washington (depending on location e.g. Seattle vs. Spokane):
º $198,100 - $311,300 USD Annually
• British Columbia (depending on location e.g. Vancouver vs. Victoria):
º $179,900 - $249,800 CAN Annually

Base salary is just one part of the overall compensation at EA. In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity. For British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.

#LI-Hybrid #FlexibleWork

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Community / Marketing Title: Sr Director Infrastructure Business Operations

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 101

Can this position be remote?: 0

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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