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Software Engineer (Live Technical Support)

Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Requisition Number: 182310

Position Title: Software Engineer I

External Description:

Software Engineer (Live Technical Support)

Job Location: You will work in Kuala Lumpur.

Our mission is to maintain the stability of our game and provide a better experience for the game users. As a software engineer, you will be an essential part of our mobile game live operation technical support and be involved in game delivery, live monitoring, live issue investigation and fixing, and the implementation of requirements from our partners. You will report to a lead engineer and have opportunities for training and business traveling.

Responsibilities

  • Be responsible for mobile game live operation technical support.
  • Help deliver backend services of the game system.
  • Provide technical support and cooperation according to the needs of the internal and external partners.
  • Monitor technical indicators of online games running in different regions and provide daily technical reports.
  • Troubleshoot live issues of game systems and figure out fixed plans and solutions with the necessary help from the dev team.
  • Collaborate with the production live operation, game feature development, DevOps, and QA teams.
  • Help develop some features according to requirements, under the guidance of the lead engineer.

Qualifications

  • Bachelor's degree or higher in computer science or a related field.
  • 2+ years' experience as a software engineer.
  • Proficiency in Java programming languages.
  • Knowledge about common algorithms and basic data structures
  • Familiarity with Linux platform development.
  • Familiarity with source version control like Perforce or Git.
  • Understanding of network programming and protocols such as HTTP and WebSocket.
  • Experience with a relational database such as MySQL, PostgreSQL, or Oracle.
  • Skills in team communication and collaboration and keenness in learning.

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Community / Marketing Title: Software Engineer (Live Technical Support)

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 66

Can this position be remote?: 0

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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